18:16 - still waiting on an Engineer. He did phone at 1.30pm and then 4.30pm
What did alarm me was that when he phoned at 4.30pm he asked me "it's just an upgrade isn't it"
Eh no - check the order my friend - upgrade to TiVo plus completely new install of an HD Box into a new room.....
How can an Engineer be out and not know what the order is? Me thinks I won't be seeing him today.