Site survey - how to schedule a visit?
I have read here that others getting VM installed (where there is cable in the street but not on the property) have had a visit from a technician to do a site survey and discuss cable routing; then an install on a later date.
I have tried to book this initial appointment through a friendly VM shop but they can't work out how to get any control over the site survey visit. (It's a complex property with special cable routing requirements and I need to be on site, which means I need them to set up an appointment to suit my diary.)
It seems the store just pops the order into a system and a technician magically shows up without an appointment. Apparently often the technician just takes a look at the property from the outside, with no customer present, and drives away knowing what to do.
Am I missing some key magical phrase to use, or call centre number to call, which would get some more control over this please?
Thanks for the advice.