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We're coming tomorrow!!
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Old 19-05-2011, 13:37   #1
GeoffB
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Join Date: Dec 2006
Location: SE London
Services: TV, phone and 50Mb broadband with Superhub
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We're coming tomorrow!!

I filled in the web questionnaire about upgrading from 20 to 50 Mbps. The form clearly said that I would be telephoned with the price, which I could accept or decline. Today I get a message that my upgrade is tomorrow!!
I hastily rang India and they gave me the price, which sounds fine, but be warned...if you fill in the form about possibly upgrading, they'll latch onto that as a confirmed upgrade. Deliberate or just sloppy practice? The form I'm referring to is the one on the 'My Virgin Media' website.
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