Originally Posted by rakkor
I called them up and it's now 27th removal & 28th installtion in my new place - I will be tied into a new 12 month contract which I'm not to happy with as I've been offered no incentives to do this.
Could that be because you have an "incentive" already though (read Loyalty deal...)
Anyway, glad you got the date pulled forward. If this is going to turn into an account discussion I suggest a Mod move it to the billing section as the OP's problem has been resolved.