VM outside cable loose and need VM to reattach
30-03-2011, 10:34
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#1
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cf.geek
Join Date: Jul 2004
Location: Winnersh UK
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Posts: 562
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VM outside cable loose and need VM to reattach
The tv/bb cables that was attached to the outside wall by NTL has come loose, I have tried contacting 150 and 151 but that is just a automated service and there is no option to speak to someone to arrange to have the cable re-attached to the wall.
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30-03-2011, 10:36
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#2
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Re: VM outside cable loose and need VM to reattach
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
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30-03-2011, 10:50
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#3
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cf.geek
Join Date: Jul 2004
Location: Winnersh UK
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Re: VM outside cable loose and need VM to reattach
Quote:
Originally Posted by Masque
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
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I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!
I am not prepared to pay!
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30-03-2011, 11:02
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#4
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cf.geek
Join Date: Jul 2004
Location: Winnersh UK
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Re: VM outside cable loose and need VM to reattach
Quote:
Originally Posted by Masque
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
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I have attached a photo showing the loose cable.
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30-03-2011, 11:15
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#5
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Inactive User
Join Date: Jun 2004
Posts: 850
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Re: VM outside cable loose and need VM to reattach
I would just get some cable tacks and fix that myself. I think unless the problem is service affecting then you would be charged for the call-out so maybe try fixing yourself, would probably be quicker as well!
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30-03-2011, 15:36
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#6
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Permanently Banned
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Re: VM outside cable loose and need VM to reattach
As Weesteev says it will be quicker and cheaper to do it yourself.
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30-03-2011, 16:09
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#7
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cf.mega poster
Join Date: Aug 2008
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Re: VM outside cable loose and need VM to reattach
Quote:
Originally Posted by Ken W
I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!
I am not prepared to pay!
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Speak to Customer Care on 150, not faults (as it isn't service affecting) and they may be able to arrange a free visit.
How long has it been like that?
It would be easy to do yourself though.
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30-03-2011, 18:13
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#8
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cf.addict
Join Date: Mar 2004
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Re: VM outside cable loose and need VM to reattach
6 cable clips and use of a hammer 10 minutes.
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31-03-2011, 18:13
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#9
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cf.member
Join Date: Jan 2011
Posts: 19
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Re: VM outside cable loose and need VM to reattach
Have you ever picked up a hammer, son?
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31-03-2011, 20:45
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#10
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cf.geek
Join Date: Jul 2004
Location: Winnersh UK
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Re: VM outside cable loose and need VM to reattach
Quote:
Originally Posted by zlib
Have you ever picked up a hammer, son?
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Yes, my first DIY was over 58 years ago son. 
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31-03-2011, 21:01
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#11
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cf.mega poster
Join Date: Aug 2009
Posts: 3,688
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Re: VM outside cable loose and need VM to reattach
Well get it oot!
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