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VM outside cable loose and need VM to reattach
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Old 30-03-2011, 11:34   #1
Ken W
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Question VM outside cable loose and need VM to reattach

The tv/bb cables that was attached to the outside wall by NTL has come loose, I have tried contacting 150 and 151 but that is just a automated service and there is no option to speak to someone to arrange to have the cable re-attached to the wall.
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Old 30-03-2011, 11:36   #2
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Re: VM outside cable loose and need VM to reattach

You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
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Old 30-03-2011, 11:50   #3
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Re: VM outside cable loose and need VM to reattach

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Originally Posted by Masque View Post
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!
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Old 30-03-2011, 12:02   #4
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Re: VM outside cable loose and need VM to reattach

Quote:
Originally Posted by Masque View Post
You need to go through and report it as a fault, it is called an Omni box and they will send out an engineer to re attach everything.
I have attached a photo showing the loose cable.
Attached Images
File Type: jpg P1010205.jpg (130.1 KB, 81 views)
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Old 30-03-2011, 12:15   #5
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Re: VM outside cable loose and need VM to reattach

I would just get some cable tacks and fix that myself. I think unless the problem is service affecting then you would be charged for the call-out so maybe try fixing yourself, would probably be quicker as well!
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Old 30-03-2011, 16:36   #6
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Re: VM outside cable loose and need VM to reattach

As Weesteev says it will be quicker and cheaper to do it yourself.
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Old 30-03-2011, 17:09   #7
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Re: VM outside cable loose and need VM to reattach

Quote:
Originally Posted by Ken W View Post
I have reported the problem and they tell me there is a £99 call out for some one to re-fix the cable as there it is not affecting my tv/phone/bb!

I am not prepared to pay!
Speak to Customer Care on 150, not faults (as it isn't service affecting) and they may be able to arrange a free visit.

How long has it been like that?

It would be easy to do yourself though.
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Old 30-03-2011, 19:13   #8
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Re: VM outside cable loose and need VM to reattach

6 cable clips and use of a hammer 10 minutes.
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Old 31-03-2011, 19:13   #9
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Re: VM outside cable loose and need VM to reattach

Have you ever picked up a hammer, son?
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Old 31-03-2011, 21:45   #10
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Re: VM outside cable loose and need VM to reattach

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Have you ever picked up a hammer, son?
Yes, my first DIY was over 58 years ago son.
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Old 31-03-2011, 22:01   #11
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Re: VM outside cable loose and need VM to reattach

Well get it oot!
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