prob with new v+ hd box/control
21-01-2011, 18:17
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#1
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cf.member
Join Date: Jan 2011
Posts: 2
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prob with new v+ hd box/control
I have been searching google for help and this forum keeps popping up - so thought i'd give it a shot asking here for help 
I have had a new v+ hd box delivered tonight, we've plugged it in - spoke to vm and gone through installation. However after we hung up we discovered that the guide/home/tv buttons arent working - the only buttons working on the remote is the number buttons and the channel up/down ones. When you press a button the light on the control flashes and the box light flashes so it recieves the message. The buttons directly on the box aren't picking up either :S We called back and after an hour of being transferred from pillar to post we were told no one knew what was wrong and a technicians coming out!
We were looking forward to a weekend of HD tv and enjoying the box though - has anyone ideas of what it could be - and if we could potentially look at this ourselves?
Thanks in advance!
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21-01-2011, 18:52
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#2
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Catjack
Join Date: Jan 2009
Location: Liverpool
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Re: prob with new v+ hd box/control
It sounds like a duff box and if the is no change after they have sent signals to the box and had you reboot it then an engineer would be booked, it may rectify itself overnight as the signals may be delayed but other than that you will need to await the engineer visit.
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"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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21-01-2011, 19:59
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#3
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Where's my pills???????
Join Date: Feb 2007
Location: Here There And Everywhere.
Posts: 505
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Re: prob with new v+ hd box/control
You have got the scart lead plugged into the wrong socket on the v+ box.
It needs to be plugged into the bottom socket, you probably have it in the top one. Swap them round.
SIMPLES!!!!
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21-01-2011, 20:07
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#4
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Catjack
Join Date: Jan 2009
Location: Liverpool
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Re: prob with new v+ hd box/control
Quote:
Originally Posted by Jonnymeg
You have got the scart lead plugged into the wrong socket on the v+ box.
It needs to be plugged into the bottom socket, you probably have it in the top one. Swap them round.
SIMPLES!!!!
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By jove! I believe your right the scart will be in the video socket not the tv socket, so obvious really. 
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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21-01-2011, 20:24
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 4,642
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Re: prob with new v+ hd box/control
Are they sending SA boxes on QuickStart now?
If it's not that, my money is on a provisioning error - no V+ entitlement on the card.
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21-01-2011, 20:28
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
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Re: prob with new v+ hd box/control
Quote:
Originally Posted by spiderplant
Are they sending SA boxes on QuickStart now?
If it's not that, my money is on a provisioning error - no V+ entitlement on the card.
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No idea with regards Quickstart and which box but the engineers give out SA boxes so they may do with regards stock.
Would'nt the card not being provisioned come up on the system and a hit sort it out?
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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21-01-2011, 20:40
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#7
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cf.member
Join Date: Jan 2011
Posts: 2
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Re: prob with new v+ hd box/control
Thanks for the responses Out of sheer frustration we took it all apart and started from scratch and it worked! Didnt take much notice of what cables were where - so it prob was in the wrong place and we corrected it without realising, sounds like it from what you guys have suggested!
Should of done that before spending an hour on the phone, and switching it on and off at the plug! lol - Thanks again 
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21-01-2011, 21:55
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#8
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Where's my pills???????
Join Date: Feb 2007
Location: Here There And Everywhere.
Posts: 505
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Re: prob with new v+ hd box/control
This is a common problem as NO MENUS are displayed when a tv is connected to the VCR scart socket.
So the home button and the like will appear not to work.
This is so that when customers are recording to a vcr no menu actions are recorded.
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22-01-2011, 06:28
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#9
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Catjack
Join Date: Jan 2009
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Re: prob with new v+ hd box/control
Quote:
Originally Posted by ems
Thanks for the responses Out of sheer frustration we took it all apart and started from scratch and it worked! Didnt take much notice of what cables were where - so it prob was in the wrong place and we corrected it without realising, sounds like it from what you guys have suggested!
Should of done that before spending an hour on the phone, and switching it on and off at the plug! lol - Thanks again |
They should have asked you to check the cables on the phone.
What model is the box by the way.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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22-01-2011, 10:54
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 4,642
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Re: prob with new v+ hd box/control
It's a Samsung (I PM'd ems). So that rules out the "wrong SCART" theory. Maybe the card wasn't seated correctly or the hits were slow.
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22-01-2011, 11:41
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#11
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Posts: 19,870
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Re: prob with new v+ hd box/control
Quote:
Originally Posted by spiderplant
It's a Samsung (I PM'd ems). So that rules out the "wrong SCART" theory. Maybe the card wasn't seated correctly or the hits were slow.
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Probably hits were slow similar to last week.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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22-01-2011, 13:12
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#12
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Where's my pills???????
Join Date: Feb 2007
Location: Here There And Everywhere.
Posts: 505
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Re: prob with new v+ hd box/control
Quote:
Originally Posted by spiderplant
It's a Samsung (I PM'd ems). So that rules out the "wrong SCART" theory. Maybe the card wasn't seated correctly or the hits were slow.
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What? Of course it doesnt.
That is what the problem is. If you plug your TV into the VCR scart socket on a V+ you will get this behaviour. I have been to many service calls for this.
A card not seated, or a failed hit will not stop the remote from functioning, you just get error messages.
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22-01-2011, 15:02
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#13
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EX-ntl: staff
Join Date: Feb 2004
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Re: prob with new v+ hd box/control
Not on Samsungs as they output menus on both scarts unlike sa's. A failed HDD will give this effect also.
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22-01-2011, 15:32
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#14
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cf.addict
Join Date: Feb 2007
Posts: 279
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Re: prob with new v+ hd box/control
In the first post ems says he is looking forward to a weekend of HD TV.
If he is connected by scart, he won't get High Definition.
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