Originally Posted by jb66
You will be getting high end drop off, higher frequencys loose signal quicker than low. A tech has to book it in but they have to prove you need it to their principal technician. It seems your being put on the top tap and then another tech is coming out and moving you back to a lower tap to help his customer
Seems likely yes, because the problem keeps re-occuring.
annoying thing is, the original engineer who did the install said I had weak signal problems, booked out another techniciain to do a repull with presumebly RG11 cable.
then the engineer turns up.. doesnt have the cable in the van..didnt really have a clue what he was supposed to be doing, explained to him his reason for being there but his solution was to move it up on the tap, rather than come back with the correct cable and do the job.. presumebly because moving it up was less work and its too much hastle for them to come back with the correct cable...
At that point, I only had 2 boxes plus 10mbit broadband... then last year I added a 3rd box.. and that was when I had signal problems again and got moved up on the tap.
probably wouldnt be so bad if i just had 1 box.. but ive got 3 at the moment, plus 50mbit.. going to get a 4th maybe sometime this year.. 100mbit when available and tivo.. so its not really acceptable any more... last box I had, had to get them back and even that I dont know what the engineer was playing at... he had RG6 cable on it, but wasnt happy with how they drill through a wall and tapped off from another room so.. i got them back... then he changed the cable from the isolator on the wall to the box to RG59.. was really noticably thinner, from what Ive read virgin media rent even using RG59 now?? so why he did that I dont know.. everywhere else in the house is RG6 and that box was originally RG6, so had to put that right... RG59 was probably sufficient, and not a problem just begs the question why change from RG6 to RG59... effectively downgraded the cable.
but as you said, some other engineers are probably moving it back down again hence the re-occuring problem.. and also lol every time they move me up, probably some other person down the road with the same problem is having the same problem as I am.