VM New customer (to be!) - Page 2

weesteev · 25-08-2010, 15:43

Could it be the speedtest website? What result do you get with Speedtest.net on the London server? Broadband speedchecker never seems to give me an accurate result for either U/S or D/S.

Dexstroyer · 25-08-2010, 15:49

Im sure it'll turn out ok, my teething problems with setup with VM mobiles and 50MB all came out good,

I bought a DLink 655 router after having network issues on Xbox Live trying to get "open Nat" for up to 4 consoles this router does it nicely.

I have a Giga LAN which I installed with 3 x 8 port switches and a 1TB Linkstation Pro all works great and kids are happy with a fast wired connection anywhere in the house.

Whilst wireless is good and the router has wireless N you cant beat a cable

barnsley · 25-08-2010, 16:53

Quote:

Originally Posted by weesteev

Could it be the speedtest website? What result do you get with Speedtest.net on the London server? Broadband speedchecker never seems to give me an accurate result for either U/S or D/S.

Hi there,

We (VM Tech and I) tried various sites for speed testing via the D-Link 615 (via CAT5) and direct CAT5 to the modem and got pretty much the same results every time (give or take a few bps). Just had a call from the Tech and someone else is coming out tomorrow to have a look in the street cab and then may be back at my end to check the CPE, though he will not be getting his hands on any of my pc's as my wife and I will be out at work and nobody touches them while we are not in.

I'm now looking at other routers to replace the D-Link 615 as I too use gigabit ethernet (2x switches and multiple devices) and Wi-Fi.

Fingers crossed for tomorrow.

barnsley

weesteev · 26-08-2010, 07:31

Dlink 655 would be my reccomendation

Not that im biased in any way though!

barnsley · 05-09-2010, 20:35

Evening all,

Well it's been a few weeks now since the installation of my 50Mb service and it's fairly stable however, the router (D-Link 615) is a different matter. We are having to reboot/power cycle the router 3 or 4 times per day (yes per day) because we are unable to connect to the outside world. This is what I don't expect, pervious supplier (BT) no real issues with free router and when I upgraded to a very good Netgear router I had zero problems.

Should I contact VMCS and get them to swap out the router before I go out and buy a replacement? The fault seems to be DHCP related, even when I reserve IP addresses for devices the problems still raises it's head (wired or wireless). My wife and the kids are giving me (home IT support) hell, because of this issue.

Thanks for reading,

barnsley

Peter_ · 05-09-2010, 20:39

Quote:

Originally Posted by barnsley

Evening all,

Well it's been a few weeks now since the installation of my 50Mb service and it's fairly stable however, the router (D-Link 615) is a different matter. We are having to reboot/power cycle the router 3 or 4 times per day (yes per day) because we are unable to connect to the outside world. This is what I don't expect, pervious supplier (BT) no real issues with free router and when I upgraded to a very good Netgear router I had zero problems.

Should I contact VMCS and get them to swap out the router before I go out and buy a replacement? The fault seems to be DHCP related, even when I reserve IP addresses for devices the problems still raises it's head (wired or wireless). My wife and the kids are giving me (home IT support) hell, because of this issue.

Thanks for reading,

barnsley

If you originally set up the router with the disk try this instead, or just give it a try anyway.

D LINK ROUTER SETUP

The first thing you need to do is a pinhole reset if you look on the back of the router the is a grey reset hole, you take a pen and press it into the router while powered on for 15 seconds..

Then you wait for the lights all to turn green on the router then you look for a D Link network which is unsecured and you then connect to it wirelessly.

Then you go go online and in the address bar you get them to put 192.168.0.1 and press enter/return, you will then be asked for a username which is admin and password which you leave blank, and then click login and they will be presented with a Dlink screen on the left chose wireless setup and then go to manual setup at the bottom and you will be presented with the setup screen

At the top we have Wi-Fi Protected Setup also known as WCN2, remove the Enable Pin tick and then go the Wireless Network Settings section and go to the box with the SSID which by default will be dlink and change it to one of your own choice.

Then click on the security options drop down and choose WPA/WPA2 wireless security enhanced, then the Network key box will appear and in here they enter a password with a minimum length of 8 characters then click save settings and wait for it to finish.

You can now look for their newly named network and connect using their password.

You should now be connected and it should have taken between 5 and 10 minutes to achieve this and the disk will make a nice coaster.

barnsley · 05-09-2010, 20:47

Quote:

Originally Posted by Masque

If you originally set up the router with the disk try this instead, or just give it a try anyway.

D LINK ROUTER SETUP

The first thing you need to do is a pinhole reset if you look on the back of the router the is a grey reset hole, you take a pen and press it into the router while powered on for 15 seconds..

Then you wait for the lights all to turn green on the router then you look for a D Link network which is unsecured and you then connect to it wirelessly.

Then you go go online and in the address bar you get them to put 192.168.0.1 and press enter/return, you will then be asked for a username which is admin and password which you leave blank, and then click login and they will be presented with a Dlink screen on the left chose wireless setup and then go to manual setup at the bottom and you will be presented with the setup screen

At the top we have Wi-Fi Protected Setup also known as WCN2, remove the Enable Pin tick and then go the Wireless Network Settings section and go to the box with the SSID which by default will be dlink and change it to one of your own choice.

Then click on the security options drop down and choose WPA/WPA2 wireless security enhanced, then the Network key box will appear and in here they enter a password with a minimum length of 8 characters then click save settings and wait for it to finish.

You can now look for their newly named network and connect using their password.

You should now be connected and it should have taken between 5 and 10 minutes to achieve this and the disk will make a nice coaster.

Evening,

Yep, done all this and more besides (never used the supplied CD, takes too long!), but still having the problems wired and wireless. Just don't want to spend money on a replacement router as the one supplied should work without fault, at least for the first twelve months. Looks like a call to VMCS within the next few days then.

barnsley

Peter_ · 05-09-2010, 20:49

Quote:

Originally Posted by barnsley

Evening,

Yep, done all this and more besides (never used the supplied CD, takes too long!), but still having the problems wired and wireless. Just don't want to spend money on a replacement router as the one supplied should work without fault, at least for the first twelve months. Looks like a call to VMCS within the next few days then.

barnsley

They have a 2 year warranty so if the is a fault it will be replaced.