You are here: Home | Forum | Disgusting Connection/installment VM
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,280
Re: Disgusting Connection/installment VM
The SNR is fine and well within parameters but the Downstream is to low at -8.8 and may need a technician so call 151 from a Virgin phone or 0845 454 1111 from any other line.
The SNR is fine and well within parameters but the Downstream is to low at -8.8 and may need a technician so call 151 from a Virgin phone or 0845 454 1111 from any other line.
Thanks for clearing that up Mol
__________________
"If it aint broke, modify and make it better"
The SNR is fine and well within parameters but the Downstream is to low at -8.8 and may need a technician so call 151 from a Virgin phone or 0845 454 1111 from any other line.
it took four phone calls to get through to a man called hameed - he was great, seriously best guy, ever!!!
took him 5minutes to realise my signal levels were low (like you guys said ) and put an order in for a new modem to be delivered. modem didn't come when he said it would, but who cares.. it came!!!
I also had a few teething problems with virgin media but I am happy to say now that all has been sorted out. The first man who came refused to listen as to where I wanted the services installed (i left mum in charge as i had to go to pick up a mate from hospital) in my bedroom at the back of the property. Guy said it was too big a job for him so ended up with everything being installed in the living room and all the cables being left in an appaling state. I rang virgin and made a complaint to the installations team and they sent out another guy on Friday who did a perfect job and put everything where i wanted it. he even commented on his colleagues shoddy work.
im happy now i've got the services where i want them
connection is still crap at these times (7pm UK) - really shocking. even more shocking considering the fact that i dont use any bandwidth at all yet im still being penalized
Join CF
You are here: 
) and put an order in for a new modem to be delivered. modem didn't come when he said it would, but who cares.. it came!!!
Re: Disgusting Connection/installment VM
