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Quickest way to get an install done?
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Old 12-02-2010, 15:41   #1
Stouffer
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Quickest way to get an install done?

What would be the quickest way to get an install done?

I've recently had to move property, and after a quickcall to Virgin, they say the earliest I can get BB in my new place would be mid March. The thing is, I rely on this for work so need it as soon as possible. The move was very sudden, so haven't had time to prepare anything.

Is there anyway to try and secure an earlier installation? I know it's cheeky, but it is needed. And due to work, I require it asap. Sky have said a week at most, but I've never had any real issues with Virgin, so would like to stay with them if possible.
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Old 12-02-2010, 16:05   #2
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Re: Quickest way to get an install done?

Quote:
Originally Posted by Stouffer View Post
What would be the quickest way to get an install done?

I've recently had to move property, and after a quickcall to Virgin, they say the earliest I can get BB in my new place would be mid March. The thing is, I rely on this for work so need it as soon as possible. The move was very sudden, so haven't had time to prepare anything.

Is there anyway to try and secure an earlier installation? I know it's cheeky, but it is needed. And due to work, I require it asap. Sky have said a week at most, but I've never had any real issues with Virgin, so would like to stay with them if possible.
Has the property had cable installed previously? Are there any Omni boxes on the wall?

You may be able to do self-install (Quick-start) if so.
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Old 12-02-2010, 16:12   #3
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Re: Quickest way to get an install done?

As far as I'm awarre, it'd have to be a fresh install
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Old 12-02-2010, 16:22   #4
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Re: Quickest way to get an install done?

Business install? It'll speed things up but you will have to pay for it
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Old 12-02-2010, 16:24   #5
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Re: Quickest way to get an install done?

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Originally Posted by Stouffer View Post
As far as I'm awarre, it'd have to be a fresh install
Ah, ok...2 weeks is the norm at the minute for a manned install then, sorry.
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Old 12-02-2010, 16:59   #6
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Re: Quickest way to get an install done?

2 weeks would have been alright, as I said, on the phone he said a month.

Business isn't an option, cash is tight due to the move and work wont pay, they just expect it, lol.

And sorted now anyway, thanks for all that. Ordered the phone + 50mb online, got an installation date of a week tomorrow, so can't complain. Although I have no doubt things will go wrong.
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Old 12-02-2010, 17:27   #7
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Re: Quickest way to get an install done?

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Originally Posted by Stouffer View Post
2 weeks would have been alright, as I said, on the phone he said a month.
He was managing your expectations, in reality it could well be 2 weeks for a fresh install. But you'd have to join the queue, and business rates get priority even if you run a business on a residential connection.
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Old 13-02-2010, 10:33   #8
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Re: Quickest way to get an install done?

Well that's no good at all really. Just had an email saying the 24th. Not an unreasonable timescale in fairness, just a work day. After that, it's back to march.

Which has to make me question, why offer so many dates on the order form, that they can't fulfil? On the phone it was either 24th or 9th, website gave me lots of dates between those 2.
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Old 13-02-2010, 13:24   #9
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Re: Quickest way to get an install done?

Quote:
Originally Posted by Stouffer View Post
Well that's no good at all really. Just had an email saying the 24th. Not an unreasonable timescale in fairness, just a work day. After that, it's back to march.

Which has to make me question, why offer so many dates on the order form, that they can't fulfil? On the phone it was either 24th or 9th, website gave me lots of dates between those 2.
Can you not take the day off? If you need it for work?
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