Giving up with Virgin after over 12 Years

[Sirius]

Originally Posted by Gavin

Actually yes things finally seem to be moving well. My wife phone me yesterday at work and said the hole was being dug
2 months after the initial engineer reported it, but just over 2 weeks since this forum has started helping , thanks guys.

Gavin

Thats good news to hear.

[Gavin]

Finally back up and running

Its great to have 24 hr connections back after 3 months , re-pull was done on 24th Feb

thanks for all your help here

gavin

[Digital Fanatic]

Originally Posted by Gavin

Finally back up and running

Its great to have 24 hr connections back after 3 months , re-pull was done on 24th Feb

thanks for all your help here

gavin

Good to hear Gavin, thanks for updating the forum

[Chris]

Result.

[saabmania2]

another successful fix by the forum team :-) without you guys VM would be a couple of hundred customers short by now.
great work guys (should get paid for it!!)

[sniper007]

Great thread Nice to see a happy ending.

[Bluffdemon]

Originally Posted by sniper007

Great thread Nice to see a happy ending.

yeah i have to post the same thing , great thread and i am happy you were able to get the help you needed in getting the problem sorted .

[Gavin]

Update

Ok internet still 100%

just to fill you in on more of the story...

sit comfy :P

well about 7 yrs ago we moved the tv box into my daughters bedroom , yes drilled the ceiling as well (now thats a funny one, dammed if i knew at the time how thick a girder was, and yep 1" and i would have missed it, but no my luck i drilled right through lmao doh)

ahh where was i ah yea , cable guy said the cable was no good ? , worked for years , but i disconnected the connection to upstairs for 24hrs just to make sure that internet was working 24/7 it IS and finally 6 hours ago plugged the tv cable box upstairs back into me daughters room and that is working as well

the best thing now is i can e-mail virgin (oh feck i spelt it right lol) and try and get them to sort my account out now

i have read a lot of threads in this forum with people jumping on Virgin for very small hickups, and (held me tongue) i have to say some people should be shot, just because they get put out once, or even twice. Take a look at sky forums for example, you will see the same arguments/support problems.

Thank you for your support here

Thank you @Virgin support (contacts from here, they knows who :P )

Thank you Virgin Engineers (2 out of the 6 that visited)

thanks to my kids , they have finally stopped screaming at me for the internet lol

cheers guys

Gavin

[jakaris]

Ive been impressed by the way gavin's been helped by you guys
I wonder could you help me with getting virgin media /ntl I have outside my house on the grass verge a ntl junction box and on the foot of my wall a ntl like cover. Thats all good but I put my post code in there website and have been in touch with them and am getting nowhere any help would do........ regards jakaris

[Paul]

Best thing to do is start a new thread, you need to get the spotter team involved and if the duct actually has service is in they can sort it, if not you may have to wait.

[Peter_]

Originally Posted by jakaris

Ive been impressed by the way gavin's been helped by you guys
I wonder could you help me with getting virgin media /ntl I have outside my house on the grass verge a ntl junction box and on the foot of my wall a ntl like cover. Thats all good but I put my post code in there website and have been in touch with them and am getting nowhere any help would do........ regards jakaris

Try this Unserviceable leads enquiry form.

[PedroStephano]

Result!!! - I'm impressed at the action this forum was able to help Gavin with.
And I'm also impressed at Gavin's initial rant - 9/10.