Installation (partial) Success

Albert Fish · 19-06-2009, 18:11

The blokes arrived to do the install on time and were done in about one hour.

Overall, I'm very satisfied with the install. The free wireless router is apparently in the post and I had to call 150 to port our old phone number to the new line which will supposedly be completed within 48 hours.

HUGE improvement in download and upload speeds over DSL. No slowdown at all at the usual times, 12pm - 4 pm and 7pm AND it all costs £15 per month less than we were paying for BT/PlusNet

HD content, such that is at the moment, lessens the regret of spanking over a grand on a TV.

virgin_tech · 19-06-2009, 19:03

hd is poor but have you checked content of the hd on demand

Albert Fish · 19-06-2009, 19:18

Quote:

Originally Posted by virgin_tech

hd is poor but have you checked content of the hd on demand

Yeah .. it looks OK for the odd late night purchase but LoveFilm is better value for BluRay, imo.

virgin_tech · 20-06-2009, 08:45

hd on demand is free, its got the blue planet series plus a few other selections

Albert Fish · 20-06-2009, 08:55

Quote:

Originally Posted by virgin_tech

hd on demand is free, its got the blue planet series plus a few other selections

oh, ok, I'll check it out. I have to say, I don't watch much TV. The HD content I do watch usually has to be watched twice as I'm mostly gawping at the detail and not watching the film.

Albert Fish · 23-06-2009, 17:43

Update on this install. Day 6, still no wireless router and our phone number hasn't been ported.

I called to enquire about both last Saturday and was told by a nice Indian lady that the router had been ordered and so has the porting.

I called again today and spoke with a nice Scottish lady who confirmed that neither of the above was true but she would place the order and arrange to have the number ported.

chickendippers · 23-06-2009, 17:45

The number port should have been done by the engineer before he left.

Albert Fish · 23-06-2009, 17:58

Quote:

Originally Posted by chickendippers

The number port should have been done by the engineer before he left.

He said it would switch over within 24 hours and if it doesn't give 150 a call and they'll chase it up.

He also said that the number we were given by VM was a temporary number.

chickendippers · 23-06-2009, 23:56

I've known 2 people port their numbers from BT (myself being 1 of them) and in both cases the number porting was done there and then. Unless your circumstances were somehow different I'd kick up a fuss, you're still within the money back guarantee period so I'm sure they'll get it fixed very quickly if you mention cancelling

virgin_tech · 25-06-2009, 20:38

Quote:

Originally Posted by Albert Fish

He said it would switch over within 24 hours and if it doesn't give 150 a call and they'll chase it up.

He also said that the number we were given by VM was a temporary number.

the number should be ported at the install, virgin don't give temp numbers if you have a ported one...

i have been to quit a few call out from customers who have lost their line, only to find out the installers have given them to new installs saying their temps just so they can leave an unfinished install... they are jokers, giving virgin grief because they are crap at their jobs

Albert Fish · 27-06-2009, 09:11

Thanks for the info, VM have until Tuesday next to sort it or I'll kick up a fuss.

The router arrived the other day so hopefully the port will happen soon, too.

smcaul · 27-06-2009, 12:22

Quote:

Originally Posted by virgin_tech

the number should be ported at the install, virgin don't give temp numbers if you have a ported one...

They did with me this time last year, had a temp one for a week or so until my old BT number ported!

Albert Fish · 27-06-2009, 18:51

Despite being a veteran usr, Virgin Media don't trust me to config my own chuffin wi-fi !

Here's me thinking I can easily login to my new router as I have done with all the other new routers I've had, my chosen security type, generate a looong key and get stuck into setting up my new router the same way my old router was. You know, so the PS3s, WM6.5 mobiles and sundry laptops can just be seamlessly integrated onto the new router by entering their existing values into the new router.

But no, there's a POS called Virgin Media Wireless manager which needs to be installed !

Have these telco spods not learned their lessons from back in the day when numerous ISP set up discs b0rked people's computers ? Seems not !

After taking about 3 minutes to fail to do do what I could do, touch type, in about 20 seconds the fecker went and BSOD'd my PC, the first time in over 5 years I've seen a BSOD.

Question: will Netgear WGR614v9 Firmware Version 1.2.6 b0rk the router ?

Have VM hobbled the router to only accept their brownware ?

.... heh .. figured it out .. shoddy on Virgin's part. Like every lock, there's always a key.

Ben B · 27-06-2009, 19:15

Key http://192.168.1.1 in your browser, type the username virgin and the password: password

jungleguy · 28-06-2009, 07:50

number port process is as follows

The number port needs to be booked on at point of sale and when the original install date is issued, this is done by sales, install date is offset by 5 days so as to contact BT. (other telecoms require 7 day install delay) A temporary number is issued by VM, the sole purpose of this is to establish a network route for your number. On day of install number port is closed down by tech, the ported number gets pasted over the temp number.

If no number port was raised at point of sale, the tech won't be able to port the number. (I should point out that the temporary number is now in effect your permanent number) an active to active number port will need to be raised by CS, this will take up to 5 days to complete, and will not require a visit from a tech. You'll in effect have 2 phones running for that period of time, at some point your BT phone will go dead, unplug it and plug it into the VM socket. hey presto all done.

The whole error here is by sales, not techs and regrettable it happens now and again.