Installation (partial) Success - Page 2

Albert Fish · 28-06-2009, 14:51

Quote:

Originally Posted by Ben B

Key http://192.168.1.1 in your browser, type the username virgin and the password: password

then telnet .. then firmware .. I know

Thanks Jungleguy, that's kind of what I'm hoping is in process.

lsproc · 29-06-2009, 17:28

You cant install a generic NETGEAR firmware on top of the Virgin one as they expect different headers to the file.

Albert Fish · 02-07-2009, 14:30

Quote:

Originally Posted by lsproc

You cant install a generic NETGEAR firmware on top of the Virgin one as they expect different headers to the file.

And there's no way of doing that, right ...

Update on the install, still no phone ported 'reported an error message in the system .. one of 'our own' original numbers the re-port back from BT was done differently to usual .. more difficult'

To be fair, every person I've spoken with at VM have been polite and positive. Still no number port after 12 days though so I'm expecting it to go tit's up at the last minute and everyone to wash their hands of it and my calls get bounced straight to Mumbai...

virgin_tech · 02-07-2009, 21:18

this number port could be a BT problem, i dont trust them buggers either lol

morph178 · 03-07-2009, 19:33

Quote:

Originally Posted by virgin_tech

the number should be ported at the install, virgin don't give temp numbers if you have a ported one...

i have been to quit a few call out from customers who have lost their line, only to find out the installers have given them to new installs saying their temps just so they can leave an unfinished install... they are jokers, giving virgin grief because they are crap at their jobs

How can a tech give a customer a temp number, without getting the telco details from a job sheet or PDA, a tech can only install the number they are given to install!!! If the port hasn't been ordered why is that the tech's fault?

virgin_tech · 05-07-2009, 23:26

Quote:

Originally Posted by morph178

How can a tech give a customer a temp number, without getting the telco details from a job sheet or PDA, a tech can only install the number they are given to install!!! If the port hasn't been ordered why is that the tech's fault?

quite simple,,, at the node or dp the cowboy installers disconnect a neighbors and give their install this number, the customer knows no different and are told its a temp, until the day comes where a tech disconnects them and gives back the number to the rightful owner..

trust me, it happens 2-3 times a month

jungleguy · 06-07-2009, 07:14

Quote:

Originally Posted by virgin_tech

quite simple,,, at the node or dp the cowboy installers disconnect a neighbors and give their install this number, the customer knows no different and are told its a temp, until the day comes where a tech disconnects them and gives back the number to the rightful owner..

trust me, it happens 2-3 times a month

I've never heard of this happening. wouldn't it just be simpler to close down the number port?

morph178 · 06-07-2009, 17:09

Quote:

Originally Posted by virgin_tech

quite simple,,, at the node or dp the cowboy installers disconnect a neighbors and give their install this number, the customer knows no different and are told its a temp, until the day comes where a tech disconnects them and gives back the number to the rightful owner..

trust me, it happens 2-3 times a month

Must only happen in your area, never heard of this before!, so what you are saying is a tech would randomly pick an e-side and install it in their customers property,if you were to disconnect a neighbors line and use that e-side it wouldn't be too difficult to trace it back to the tech, just by dialing the number, instant dismissal!! so i can't see how this could possibly happen 2 or 3 times a month!! or you'd have no installers left!

virgin_tech · 08-07-2009, 20:45

Quote:

Originally Posted by morph178

Must only happen in your area, never heard of this before!, so what you are saying is a tech would randomly pick an e-side and install it in their customers property,if you were to disconnect a neighbors line and use that e-side it wouldn't be too difficult to trace it back to the tech, just by dialing the number, instant dismissal!! so i can't see how this could possibly happen 2 or 3 times a month!! or you'd have no installers left!

true most in house techs just put the original customer back on and close it down as a valid truck (ey-44) lots of contractors have been dismissed for this and other crap they do...
i myself have got fed up of complaining and now close them down as valid...

---------- Post added at 20:45 ---------- Previous post was at 20:30 ----------

oh BTW our area has got rid of so many dodgy contractors, they have employed lots more and now training , the most funny thing is they are so busy they are just letting them lose on their own...

more crap for us to sort out

morph178 · 08-07-2009, 21:26

Quote:

Originally Posted by virgin_tech

true most in house techs just put the original customer back on and close it down as a valid truck (ey-44) lots of contractors have been dismissed for this and other crap they do...
i myself have got fed up of complaining and now close them down as valid...

---------- Post added at 20:45 ---------- Previous post was at 20:30 ----------

oh BTW our area has got rid of so many dodgy contractors, they have employed lots more and now training , the most funny thing is they are so busy they are just letting them lose on their own...

more crap for us to sort out

Virgin tech, i have read so many of your posts degrading "contractors" and the crap they do, and you make so many sweeping generalisations, over the years i have met and worked with so many "in house techs", and believe me i could tell you some stories.

I am one of those "contractors" and have been doing this job for almost 6 years, so believe me when i say the "in house" guys can be just as bad, if not worse than some of the contractors, most of the guys i work with (contractors) do a damn bloody good job, considering the amount of work they got out with each day, (a lot more than in house) The guys i work with take care and pride in their work, yeah there are some cowboys and some who make mistakes, but is that not the same in house???

jungleguy · 08-07-2009, 21:58

I have to agree with morph178, I have had specific jobs where the sub contractor has gone the extra mile to help out, simply because they care. Similarly, I've had jobs dived out to service techs, and cause they're on a day rate, they havn't even attended the installs, (too much work for them) and worse still not even contacted the customer. I dread service techs doing my installs, they're useless.
I really think you do a disservice to the sub contractors. Stop knocking them.

virgin_tech · 08-07-2009, 22:17

Quote:

Originally Posted by morph178

Virgin tech, i have read so many of your posts degrading "contractors" and the crap they do, and you make so many sweeping generalisations, over the years i have met and worked with so many "in house techs", and believe me i could tell you some stories.

I am one of those "contractors" and have been doing this job for almost 6 years, so believe me when i say the "in house" guys can be just as bad, if not worse than some of the contractors, most of the guys i work with (contractors) do a damn bloody good job, considering the amount of work they got out with each day, (a lot more than in house) The guys i work with take care and pride in their work, yeah there are some cowboys and some who make mistakes, but is that not the same in house???

i agree, some in house techs can be cowboys i know some, i also know some contractors and should be payed lots more than they do for a good job they do...we get 30 mins (including traveling) to fix a job, same as you guys this is no way enough time to do some jobs properly...

thing is, when im on a job twice as long because of a contractor doing a bad job, i moan... in house cowboys dont affect me, contractors do..

but the thing is if you have read the right replies from me, you will see i also blame NTL (virgin) and to be honest these are the biggest cowboys out

i try my damnedest to do a good job, late home more than on time and if i finish 15 mins early im off to my by box (yes we have to get our stock in our own time) making me late anyway lol..

i dont mind a contractor doing a rushed job or making mistakes, i draw the line to them lying to the customer and doing things they know are wrong..

but again, given the right amount of time even chimps can do a good job, but alas some will be in the pub taking the ****, and we have had a lot of those...

i wish all our contractors where as good as you, my job would be good....oh just remembered it wouldn't i work for NTL.

---------- Post added at 22:17 ---------- Previous post was at 22:11 ----------

Quote:

Originally Posted by jungleguy

I have to agree with morph178, I have had specific jobs where the sub contractor has gone the extra mile to help out, simply because they care. Similarly, I've had jobs dived out to service techs, and cause they're on a day rate, they havn't even attended the installs, (too much work for them) and worse still not even contacted the customer. I dread service techs doing my installs, they're useless.
I really think you do a disservice to the sub contractors. Stop knocking them.

i knock the ones that need knocking,,
any contractor that is on this site, is obviously a good guy and cares about his work, this is a given

it is impossible to paint everyone with the same brush. not enuff paint and the brush is too small.