Cancellation

Can anyone tell me the cool off/cancellation time with this aweful organisation???
I am SICK of phoning 150 and 0906.......
I have been installed just 6 Days

[jcw00]

12 Months is the normal contract length, but you may get lucky. Read your T&Cs that you signed.

[BenMcr]

7 days is the legal period

However, Virgin give you 28 days if a brand new install

Thanx my friend I've just left BT Grrr for Virginmedia Grrrrrrrrrrrrrrrrrr

It has been for me a classic case of scalding hot frying pan into an inferno of a fire

Net result I am going back to BT, they also say; better the devil that ...

Thank you for your help in this matter at least this is the only thing I cannot complain about a 28 day cancel period

My reaction is to say THANK GOD!!!

---------- Post added at 18:45 ---------- Previous post was at 18:30 ----------

Hi jcw00
Thanx for your input but I haven't seen any contract let alone T&C I have yet to find a 'Search' facility window or field on Virginmedia's website.
I didn't even get a letter welcoming me to the Company, no user name or password for e-mail set up I had to ring India [Which I detest!] and get SO hot under the collar as to raise my blood pressure to a highly dangerous level ~ I kid you not my friend. Cheers!

[BenMcr]

http://allyours.virginmedia.com/html...ductterms.html

Cable services are available in Virgin Media cabled streets only, subject to network capacity. Unless you are told otherwise by us, 12 month minimum term contract applies. Further terms and conditions apply. Prices quoted are for payment by Direct Debit. If you pay by any other method, Virgin Media Payments Ltd will charge a monthly £5 charge for the payment handling services it provides to you. All prices include VAT at 17.5% where appropriate. Payment may be required in advance. Customers may be required to pay a deposit of £25 by credit or debit card (credited to 1st bill).

http://allyours.virginmedia.com/mone...guarantee.html

In fact, we're so confident our services will fit your needs perfectly that we're offering you a 30 day money back guarantee, and if you don't fall in love with us, we'll give you your money back. No questions asked

Thank You VERY Much!

[frogstamper]

Originally Posted by BenMcr

http://allyours.virginmedia.com/html...ductterms.html



http://allyours.virginmedia.com/mone...guarantee.html

Hi Ben, do VM still have that message when you ring up that says, "If your not happy, we are not happy", if they do they must be near suicidal by now.

Hello again BenMc,

I have just cancelled under the 30 day period, after some sqirming and wriggling within the dept at option 4 IVR@150

My final note is that if Richard Branson wants this business to grow market share he will really have to up his QoS by a large margin.

The last post here by frogstamper was really good and sums up the general state of play with Virginmeda.

[Gary L]

Originally Posted by frogstamper

Hi Ben, do VM still have that message when you ring up that says, "If your not happy, we are not happy", if they do they must be near suicidal by now.

[jungleguy]

not happy with BT and now not happy with VM. maybe your just not happy. Odd that someone who is fed up with dialing 150. wants to know how long the cool off period is for new customers to cancel, the number to cancel is also 150. Hmmm isn't that the number your fed up calling?

jungleguy your words serve no useful purpose. I will be HAPPY when all this finds a place in the past. Get my drift?
BT qualifies for 5/10 whilst your so-called VM finds itself in the negative values -2/10
VERY BAD the whole damned Virgin experience!!! I am HAPPY That it is all now finished now that I have CANCELLED

BTW I am the first to praise good people who give good service.

LET THIS BE A FINAL POST ~ Sorry! The LAST POST in this sorry affair!

Thanx to everyone who wrote CONSTRUCTIVE posts and helped me

[frogstamper]

Originally Posted by cfmiT

jungleguy your words serve no useful purpose. I will be HAPPY when all this finds a place in the past. Get my drift?
BT qualifies for 5/10 whilst your so-called VM finds itself in the negative values -2/10
VERY BAD the whole damned Virgin experience!!! I am HAPPY That it is all now finished now that I have CANCELLED

BTW I am the first to praise good people who give good service.

LET THIS BE A FINAL POST ~ Sorry! The LAST POST in this sorry affair!

Thanx to everyone who wrote CONSTRUCTIVE posts and helped me

I hope this isn't the last we see of you cfmiT, people like jungleguy are mercifully rare on CF just wanting to goad a reaction. You made a decent post and I hope its not the last.

Thanks very much frogstamper.

You always find a few 'rear ends' on these forums like jungleguy.

It's just unfortunate that I found him or maybe her!

I will be back soon

Cheers.

[Markly Darkly]

Originally Posted by cfmiT

jungleguy your words serve no useful purpose. I will be HAPPY when all this finds a place in the past. Get my drift?
BT qualifies for 5/10 whilst your so-called VM finds itself in the negative values -2/10
VERY BAD the whole damned Virgin experience!!! I am HAPPY That it is all now finished now that I have CANCELLED

BTW I am the first to praise good people who give good service.

LET THIS BE A FINAL POST ~ Sorry! The LAST POST in this sorry affair!

Thanx to everyone who wrote CONSTRUCTIVE posts and helped me

I don't think you have actually told us why you weren't happy - that would be useful

Hello once more.
About two or three days ago I posted a long winded explanation of what must be the worst service I have ever received, and, if you've time to read it here goes, I will copy and past it into here although the original can be found under security/PC Guard problems/viruses

"Re: PC Guard problems

--------------------------------------------------------------------------

Hi Folks,
I have had MEGA-PROBLEMS with Virginmedia since their install guy turned up last Wednesday at the wrong time of day and full of apologies to which I replied OK come on in and do the job [fortunately I am a retired Cisco CCNA instructor] so I had time. Upon completion he went to the street box and connected the telco. The next episode in the Virgin disaster was the firing up the ADSL connection between my house and Virgin ~ I was on the phone for 2.5hrs ,the tech support on the 0906 was completed when I read over to the 'technician' the MAC [Media Access Control] id of the ADSL modem.
All I ever saw was screen 1 and 2 couldn't get past SURNAME and the eight digit PIN why? because the account hadn't been set up properly according to the little Indian lady. The call cost a staggering £3.60 we should remind Richard Branson that at least Dick Turpin wore a mask

This is going to take along time to report because there is a great deal more...
The install guy left me just 3 booklets TV, Phone and Broadband. On the 'phone booklet he wrote as one might expect, the landline number, on the TV booklet he wrote only the default PIN for On Demand and Live Events together with Parental Control; NO CUSTOMER ACCOUNT DETAILS, NO SMART CARD SERIAL ID # and finally on the Broaband booklet he just wrote the SURNAME and PIN NUMBER ~ NO USER NAME for e-mails set up or PASSWORD.

I must tell you at this point my install was booked for the 15/04/2008 and would you believe it! confirmation of my aforementioned SURNAME [Which I am very aquainted with after all these years] together with my PIN landed on my doormat on the 17/04/2008 but still no User or Password - so more 150 calls and more hateful reference to premium numbers during my initiation to the world of Richard Branson's Virginmedia I WAS NOT IMPRESSED
The story gets worse! Their PC Guard screwed up my registry in my PC when I agreed to delete a boat load of 'SPYWARE' & 'MALWARE' it had found.
To get my PC up and running I had to do a SYSTEM RESTORE back to a logical point, namely the day before Virgin entered my house.14/04/2008

There is more to report but most of all I want to warn anyone thinking about using PC GUARD that it is a dangerous plug-in to a well used PC that has over 24GB of the C: drive used by various programs and data.
To Be Continued ~ I have just had a thought, I will copy and paste this complaint onto my website the url will be http://x100p.co.uk/virginsaga this way I can take my time and report the SAGA in full...

Since I wrote this I have cancelled my Telco, CaTV and ADSL service so I am a HAPPY CHAPPY now.

I created a folder on my Desktop entitled Virgin on the rediculous. It is now full of junk and will be deleted forever when they come and collect their hardware later in May.