browser refusing to enter broadband registration

[plinty]

Hi all, sorry if this is one of those repeat questions but im a new 1 in the manor...
Has anybody who attempted to register there bb modem via the vm link been refused by a message saying the browser has been refused for some reason?
I have tried aol browser and i exp browser with the same result, thanks in advance... martin

[GazzaB]

Hi

This is usually caused by a proxy being present in the browser. Check in your Internet options and untick the proxy server box.

GazzaB

[plinty]

Thanks gazzaB I have done that but still getting same result. many thanks 4 reply..

[v0id]

Usually if you get a refused message on the broadband registration page, it means you're in an ex Telewest area.

You need to phone the activation line to register the modems MAC address.
(I forget the number, but CS should be able to point you in the right direction if it's not on your Self Install documentation)

[plinty]

Ahh that makes good sense as the code was obtained by me but never requested by vm, the only thing is i was ntl not telewest but i assume this makes no difference..
I will get onto vm as i have a feeling you hit the nail on the head with this,

will let you know the outcome thanks millions.. martin

[plinty]

all ok and running smooth.. turned out to be a network driver missing.
Thanks to all that replied my post....