You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
Hi
I was wondering if anyone could help. I live in a converted flat on the top floor and the cable which serves the flats is a single coax which is split to feed each one. I had problems with my TV reception and a tech came and said I needed a repull and a new cable run internally up to my flat as the signal was too weak by the time it got to me. I arranged this but nobody showed up. I used the newsgroups to rebook an appointment and again noone came, I rang 9 times and eventually someone came 3 hours late but couldn't do the work. Apparently he didn't do internal cabling (the white coax) he only did the external cabling (the black one) which is poking out of the drain outside. They were worried about damaging a wall outside the flats. So that cable is still outside. They told me they couldn't get hold of their boss and that I should ring VM and explain. I rang them and as far as their system showed the work had been done. I explained it hadn't so they rebooked it again. Yesterday an engineer came but again he couldn't do the work, but pormised someone would come back and do it. Nobody came and again it shows as completed on VMs system when I contacted newsgroups for help. What can I do? I don't want to cancel but VM really don't seem to care, so maybe I should call sky. Can anyone help?
Sorry t hear about this I am just thinking maybe they booked a normal special request ring one more time and ask the rep to call ops and say a emergency repull needs to be done as the work is not been completed or ring c/rels and they will try and push for this
__________________
Say no to virginware http://www.webwise.com/privacy/opt/out.html
When the rich wage war its the poor who die
I work for Virgin Media and my views are not anyways the views of my employer
Sorry t hear about this I am just thinking maybe they booked a normal special request ring one more time and ask the rep to call ops and say a emergency repull needs to be done as the work is not been completed or ring c/rels and they will try and push for this
Hi
Thanks for replys. I've called them a few times but they tell me I have to wait for a manager to call me within the next 48 hours. They say they can't put me through to anyone as a complaint has been lodged so i have to wait. They promise someone will have called me by tomorrow, but i've heard that one before. Oh well.. Tried to call cancelations, after 15 mins of that bloody music they finally answered, but they put me on hold to check something then terminated the call! Oh well.....
Join CF
You are here: 
or some ulterior motive to force VM to install, matter of principle perhaps, then your best bet is to get Sky. 
