Bought a new PC but virgin media broadband wont work on it HELP!!!

stevo2k8 · 19-02-2008, 22:44

hey guys, i bought a new pc and when i plug the ethernet into it (from a set top box) it wont work,

works fine on my old pc (which i have to still use) but not the new one? i tried my old ntl broadband disk to see if i could install on new pc, but it came up with a VTRUCK error (i dont know what that is)

I payed quite a bit of money for my new pc and want it work online. Ringing up for help and talking to people in india does no good they dont seem to get it.

Ive tried using CMD and changing stuff in network connections but to no avail any help from anyone would be really appreciated

thanks
Steve

StuBill · 19-02-2008, 22:57

I also had a problem after the engineer installed my modem, he said theres some phone numbers in with the cd.

After much sweat and pain as it always is when talking to our friends in India

i finally managed to blag a phone number which I called and a very nice guy on the other end guided me through the proccess to get my lappy working. He was an absolute star

and I could even understand his language.

The numbers free, BONUS

give it a go 08009539500

Let me know how it goes

stevo2k8 · 19-02-2008, 23:04

might have to give that a go, remember i aint using a laptop and use a set top box for internet not one of them modems, been uysing this internet since 2003, and i use a samsung ntl set top box, i ordered a cd last week to install but it was for a modem and cant get a set top box cd.

StuBill · 19-02-2008, 23:17

Give it a whirl mate what do you have to loose??.......

**Stuart C** · 19-02-2008, 23:27

Quote:

Originally Posted by stevo2k8

hey guys, i bought a new pc and when i plug the ethernet into it (from a set top box) it wont work,

works fine on my old pc (which i have to still use) but not the new one? i tried my old ntl broadband disk to see if i could install on new pc, but it came up with a VTRUCK error (i dont know what that is)

I payed quite a bit of money for my new pc and want it work online. Ringing up for help and talking to people in india does no good they dont seem to get it.

Ive tried using CMD and changing stuff in network connections but to no avail any help from anyone would be really appreciated

thanks
Steve

First, I am assuming you have Vista on the new PC. The Setup CDs are NOT vista compatible (AFAIK), but you don't need a setup CD to use Virgin Broadband via Ethernet.

Second, the STB will only work with pcs or routers you have registered with it. You can register up to five devices. Note, if you have a router, and connect the PCs to that, you only need to register the router.

The procedure for registering a new device is simple (IIRC)

Switch the STB off at the mains
Switch the PC off.
Switch the STB back on
Switch the PC on, log into Windows.
Start up a web browser, and go to either http://autoreg.autoregister.net or http://start.ntl (can't remember which)
Enter your PID and Pin (these will be in your welcome pack, if you don't know them, you'll need to contact CS)
Follow the instructions on screen.
Reboot both PC and STB when prompted.

to the forum, BTW.

BenMcr · 19-02-2008, 23:31

it is http://start.ntl

all passwords for STB registration are now 1234

**Stuart C** · 20-02-2008, 00:14

Quote:

Originally Posted by BenMcr

it is http://start.ntl

all passwords for STB registration are now 1234

Thank you..

kryogenik · 20-02-2008, 01:24

Quote:

Originally Posted by Stuart C

http://autoreg.autoregister.net

Quote:

Originally Posted by BenMcr

it is http://start.ntl

Neither of them work for me (STB).

I have always used https://autoreg.autoregister.net/start.html and that still works now.

http://autoreg.autoregister.net seems to be for cable modems only - I get a "Cable modem validation error" (Unable to find details for your cable modem.).
http://start.ntl eventually times out - always has.

StuBill · 20-02-2008, 08:22

I tried all the mentioned above, thats why I refered a phone number to stevo2k8.

stevo2k8 · 02-03-2008, 16:27

ive sorted it thanks stuart,i got a modem aswell, but your idea seemed to work much appreciated, i had to register the new pc, the internet is cool now,

one more problem, on startup because i ordered a dam virgin media disk, it comes up on startup that i should insert the cd, everytime i boot my pc up,

any ideas to get rid of that without formatting as formatting and installing everything is a pain and takes ages

**David F** · 02-03-2008, 17:06

hit the win key and r at the same time run box opens with admin(if your running vista) type msconfig and hit enter. If your running vista it will ask permission give it. In start up stop everything thats to do with virgin. Reboot pc should no longer ask. Then uninstall anything to do with virgin

stevo2k8 · 03-03-2008, 11:48

Another problem, i reformatted my new pc, and now i cant connect at all now, ive rang virgin 3 times they say my modem isnt connecting to my pc,

could this be to do with drivers? should i install them again, didnt think id have to,

my machine is an abit sg-81 im going to try shortly to install the lan drivers etc again,

any ideas are more than welcome

btw its good to be involved in the forum

---------- Post added at 11:48 ---------- Previous post was at 11:45 ----------

by the way im using windows XP not vista

**Rob** · 03-03-2008, 13:12

If you have reformatted your PC, you need to ensure all drivers are reinstalled. It depends on the media you are using for the reinstallation as to what parts of your PC are recognised automatically. A standard Windows disk doesn't necessarily include all the specific drivers for your system. You can check if any are missing by using Control Panel > System > Hardware > Device Manager.

If you need to reinstall drivers, start with the motherboard chipset, then do the graphics, sound, network and so on. Motherboard should always be first.

As you have reformatted, chances are that you have to reregister your computer with the Set Top Box. Procedures as previously described.

stevo2k8 · 04-03-2008, 00:56

Thanks rob, i didnt need the modem at all! im on my new pc online

, all i needed to do was register the pc with the set top box modems back in its box,

all that stress! happy its cool now, you was right i had to re-install my lan driver and chipsets etc, then it worked after i did that.

thanks for your help everyone dont know where id be without you all