Average lead time for 'Re-Pull'

[andylloyd]

Hi folks,
what is the current lead time for a 're-pull' in sw london(kingston)?

A friend of mine has had no services for over three weeks now. Not heard anything from CS.

Any help/advice would be fab?

Many Thanks

Andy

[BenMcr]

Um he should have been told within a couple of days of the original fault visit what is going on.

Standard Repulls are usually within a couple of weeks.

Flat/Multiple occupance repulls are a bit more complicated. but still 3 weeks is a bit excessive

[andylloyd]

Originally Posted by BenMcr

Um he should have been told within a couple of days of the original fault visit what is going on.

Standard Repulls are usually within a couple of weeks.

Flat/Multiple occupance repulls are a bit more complicated. but still 3 weeks is a bit excessive

Thats exactly what I thought.
He eventually heard something this afternoon and its apparently planned for tomorrow between 8am and 1pm.

Cheers

Andy

[on in an hour!]

Originally Posted by andylloyd

Thats exactly what I thought.
He eventually heard something this afternoon and its apparently planned for tomorrow between 8am and 1pm.

Cheers

Andy

man,that ben,he good

[andylloyd]

Hi folks, well the chaps have arrived at my friends place, they are trying to re-connect the exsisting cable.

Am I right in thinking that it should be a complete run of cable from the street to the premesis?

Cheers

Andy

[BenMcr]

I always thought a repull ran from the street cabinet to the box on the front of the house

[andylloyd]

Originally Posted by BenMcr

I always thought a repull ran from the street cabinet to the box on the front of the house

Cheers for the info...

[VMInstaller]

The techs can get the date for repulls as soon as there manager books them in normally a couple of mins after notifying them. In my area a repull usually takes aprox 2wks