13-01-2008, 13:42
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#1
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cf.member
Join Date: Dec 2007
Posts: 27
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Chocolate Teapot
Order V+ on 16 Dec, install date booked for 13 Jan, between 08.00-13:00
Call the CS today 1st thing to confirm install, told all is going ahead.
13:00 comes and go's. Call CS only to be told the appointment had been canceled on the 12 Jan! Someone tried to call my mobile on the 12th but as I failed to answer they rang off (Hey, Virgin, heard of Voicemail?)
Next Weekend install date? 2 February!
So thank you VM for screwing up my Sunday, you inept b*stards. (I, of course, am not referring to all the staff, just the particular useless gimp who failed to leave a voice msg yesterday)
Anyone any idea as to why I was not installed today? Answers varied from:
"We don't do Sunday Install's", "Someone could have been sick" and "Don't know".
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13-01-2008, 14:31
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#2
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Cable Forum Team
Join Date: Jun 2003
Age: 44
Posts: 11,305
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Re: Chocolate Teapot
Firstly, sorry the install didn't happen. Yes it's a bit inept that they couldn't be bothered to try and tell you properly.
Secondly, mind the language and insults, thank you.
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13-01-2008, 15:04
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#3
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cf.member
Join Date: Dec 2007
Posts: 27
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Re: Chocolate Teapot
Quote:
Originally Posted by Rob
Firstly, sorry the install didn't happen. Yes it's a bit inept that they couldn't be bothered to try and tell you properly.
Secondly, mind the language and insults, thank you.
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Don't be sorry, you have nothing to apologise for...unless you canceled by booking?!? |
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13-01-2008, 15:10
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#4
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 16,985
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Re: Chocolate Teapot
Nope. Rob didn't. None of the admin team work for VM so we couldn't even if we wanted to.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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13-01-2008, 17:49
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#5
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cf.member
Join Date: Dec 2007
Posts: 27
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Re: Chocolate Teapot
My lord, it gets worse.
Earlier on I called to re-book for Monday 21 Jan AM. Just called back to check to find out I have been booked for Friday 1 Feb 
Apparently there are no dates for the 21st, and have re-scheduled for 2 Feb.
I hear that VM Christmas party was held in a brewery. |
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13-01-2008, 17:52
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#6
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A VM STM USER
Join Date: Jul 2007
Age: 48
Services: Phone, And VM STM'd Internet :(
Posts: 1,728
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Re: Chocolate Teapot
Quote:
Originally Posted by Monty731
My lord, it gets worse.
Earlier on I called to re-book for Monday 21 Jan AM. Just called back to check to find out I have been booked for Friday 1 Feb
Apparently there are no dates for the 21st, and have re-scheduled for 2 Feb.
I hear that VM Christmas party was held in a brewery. |
Lets see how many members of staff come forward to help with this one. Now the insults are flying 
__________________
VM Media in conjunction with 121 Media will be the new Spyware masters
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13-01-2008, 18:15
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#7
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cf.member
Join Date: Jul 2007
Posts: 69
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Re: Chocolate Teapot
What area are you in?
VM don't do Sunday installs (I work in ex telewest by the way).
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13-01-2008, 19:11
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#8
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cf.mega poster
Join Date: Feb 2007
Services: Telewest Phone
Telewest BroadBand
Telewest Digital Tv
v+
Posts: 1,016
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Re: Chocolate Teapot
whats this got 2 do with chocolate teapot?
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13-01-2008, 19:35
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#9
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 16,985
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Re: Chocolate Teapot
I believe he was making the point that Virgin are as useful as a chocolate teapot.. See http://www.plokta.com/plokta/issue23/teapot.htm.
Basically, as I am sure you can imagine, a teapot made from chocolate would not be much use, as it would melt as soon as you put boiling water in it.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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13-01-2008, 20:19
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#10
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cf.member
Join Date: Dec 2007
Posts: 27
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Re: Chocolate Teapot
Quote:
Originally Posted by IronMaiden
What area are you in?
VM don't do Sunday installs (I work in ex telewest by the way).
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Cambridge.
Yeah, I was told today that Sunday installs are the exception to the rule. I asked why I was given one, and was told they could have been busy so they tried to clear the backlog by doing a SUnday. Which would make sense as I ordered V+ on the 16th Dec, and this was the 1st weekend date they had.
---------- Post added at 20:19 ---------- Previous post was at 20:15 ----------
Quote:
Originally Posted by Sirius
Lets see how many members of staff come forward to help with this one. Now the insults are flying |
I would imagine the front end staff are too busy to organise the Christmas parties, too busy trying to fire fight the mess made by middle management.
Last edited by Monty731; 13-01-2008 at 20:31.
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13-01-2008, 20:33
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#11
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VM Tech
Join Date: Nov 2003
Location: North East lincolnshire
Age: 32
Services: 2x Virgin PVR , Pace and Samsung 20 meg cable modem ntl home250 and 255
Posts: 2,185
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Re: Chocolate Teapot
Sundays installs are brought in when they are  very busy and the lead times are high .
__________________
Card not paired no channels you need a tech 
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13-01-2008, 20:47
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#12
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 4,411
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Re: Chocolate Teapot
Quote:
Originally Posted by Stuart C
I believe he was making the point that Virgin are as useful as a chocolate teapot.. See http://www.plokta.com/plokta/issue23/teapot.htm.
Basically, as I am sure you can imagine, a teapot made from chocolate would not be much use, as it would melt as soon as you put boiling water in it. |
ohh i get it now, they wanted a useless title to attract help  |
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