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We got virgin media 20mb BB installed at our house last wednesday, and upon running the installation CD it gives an error when registering the modem.
The error is quoted as 611 and says that there is a problem speaking with the subscriber database. I have tried and tried again, and even waited 4/5 days. But it still gives the error. I haven't tried ringing up virgin as i was hoping to find a free way to fix it online, but if i need to, i will. Any help/information will be appreciated.
As no one else has tried to answer I will do my best to help. I have heard the regulars mention when things like this happen to switch off all equipment, switch on modem, then when modem lights are steady switch on all other equipment. Do not use the CD at all.
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Sir Eyre Massey-Shaw
Last edited by fireman328; 01-10-2007 at 15:23.
Reason: spelling
But he will need to run the cd to register his cable modem for use on the virgin network????
Also if I am correct virgin media are updating the broadband billing system and therefore you will be unable to make changes to your broadband services or register until this is completed. (I think, I am sure I was told that!!)
As no one else has tried to answer I will do my best to help. I have heard the regulars mention when things like this happen to switch off all equipment, switch on modem, then when modem lights are steady switch on all other equipment. Do not use the CD at all.
As I said in my reply, I tried to help until someone more technical arrived, it appears to be you.
to the forum TommyB, providing you are going to be using an ethernet connection, follow the instructions in this thread to register and get set up without using the cd. http://www.cableforum.co.uk/board/94...broadband.html
Yes you are correct UncleBooBoo, ex-ntl regions are updating the billing system, so registrations will not be possible until this is complete.
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to the forum TommyB, providing you are going to be using an ethernet connection, follow the instructions in this thread to register and get set up without using the cd.
