Can someone help me please?

da004h3842@bluey · 07-09-2007, 14:05

Hi, I have digital tv installed 3 weeks ago, the installation went perfect but the engineer hadn't got a remote control to give me. He promised he'd drop one off later that night but didn't. I phoned 150 the next day and was told they would put one in the post for me. It's been 3 weeks now and I haven't received it. I've phoned them 5 times only to be told each time that one has been sent to me and I've just got to wait. Can anyone tell me if there is anything else I can do to get one as I am getting really fed up with them now.............thanks

Jules · 07-09-2007, 16:24

I would have thought if it was posted 3 weeks ago it would have arrived by now if it was going to!

Which box do you have?

Oh and welcome to the forum

jamestay1 · 07-09-2007, 16:26

wasn't it in the box ? how did he show you how to work it ?

da004h3842@bluey · 07-09-2007, 19:05

Quote:

Originally Posted by Jules

I would have thought if it was posted 3 weeks ago it would have arrived by now if it was going to!

Which box do you have?

Oh and welcome to the forum

Hi, thanks for your welcome and your reply. The box has DI 4000 underneath it and on the front it has VBox on the left side and Pace on the right side.

---------- Post added at 19:05 ---------- Previous post was at 19:02 ----------

Quote:

Originally Posted by jamestay1

wasn't it in the box ? how did he show you how to work it ?

it wasn't in a box just a plastic bag and he said I could use the arrow buttons on the front of the box which I can for some functions but not all, and its just a pain sitting on the floor pressing buttons...............

punky · 07-09-2007, 19:25

to the site

I'd recommend calling up CS/retentions threatening to cancel as they are not providing the service as they are obligated to.

If you get nowhere with that, we do have contacts within VM who help resolve problems. If you want to PM me your account number and contact phone number, I can forward the the details on.

da004h3842@bluey · 07-09-2007, 19:53

Quote:

Originally Posted by Gavin

to the site

I'd recommend calling up CS/retentions threatening to cancel as they are not providing the service as they are obligated to.

If you get nowhere with that, we do have contacts within VM who help resolve problems. If you want to PM me your account number and contact phone number, I can forward the the details on.

Hi, can you tell me what CS/retentions is please cos I haven't heard of them............thanks

chickendippers · 07-09-2007, 19:55

Unfortunately, it could have got lost in the post. Royal Mail consider a First Class item lost if it hasn't been delivered after 10 days.

punky · 07-09-2007, 20:00

Quote:

Originally Posted by da004h3842@bluey

Hi, can you tell me what CS/retentions is please cos I haven't heard of them............thanks

CS = Customer services. Dial 150 if you have a VM phone or 0845 454 1111 from a non-VM line.

retentions = the department you get forwarded to if you want to cancel. They (normally) try to resolve your prob to retain your business. For something so simple, i'd imagine they'd oblige.

AntiSilence · 07-09-2007, 20:04

Quote:

Originally Posted by Jules

I would have thought if it was posted 3 weeks ago it would have arrived by now if it was going to!

Dunno, what with all the postal strikes!

lol

da004h3842@bluey · 07-09-2007, 21:56

Quote:

Originally Posted by Gavin

CS = Customer services. Dial 150 if you have a VM phone or 0845 454 1111 from a non-VM line.

retentions = the department you get forwarded to if you want to cancel. They (normally) try to resolve your prob to retain your business. For something so simple, i'd imagine they'd oblige.

Thanks, will definately do this if it doesn't come tomorrow.........

---------- Post added at 21:56 ---------- Previous post was at 21:53 ----------

Quote:

Originally Posted by AntiSilence

Dunno, what with all the postal strikes!

lol

Oops, forgot about the postal strikes, just remembered they are still striking every week.............thanks

da004h3842@bluey · 08-09-2007, 10:04

Quote:

Originally Posted by Gavin

CS = Customer services. Dial 150 if you have a VM phone or 0845 454 1111 from a non-VM line.

retentions = the department you get forwarded to if you want to cancel. They (normally) try to resolve your prob to retain your business. For something so simple, i'd imagine they'd oblige.

Phoned retentions this am and they have promised me one by Tuesday, thanks for your help..........

Jules · 09-09-2007, 16:58

Let us know

da004h3842@bluey · 11-09-2007, 21:32

Well just to let you all know it hasn't come today as promised (I really thought it would this time). I heard on the news tonight that Royal Mail are striking tonight (I think its tonight, didn't quite catch it) so don't know if I'll get it tomorrow. Really angry now.

lauzjp · 12-09-2007, 00:31

I don't blame you for being angry. It's bad enough when the batteries in the remote run out, I dread to think what my husband'd be like if we didn't have a remote at all!?

I suggest you take up the offer of CF help in escalating the issue with one of their contacts.

Fingy · 12-09-2007, 12:35

If you do not take up the offer of help via the site, I would speak to customer services and/or customer retentions and ask that they arrange for the installation manager for your area to personally deliver one to your house.