had install today but?

madian2 · 16-07-2007, 14:07

got no tv can only get ch1-5 no others at all it says card invalit

still waiting for password for broadband so cant get on line with that

i have not even got a ref number so wot do i do ?

i can give card number if needed?
the box they [he] put in is a pace box told me to get in touch by 2 if tv did not upgrade well it did not upgrade phone [vm] waste of time ?

any body here help me

can pm my name addy card number even phone number

had the 3 for £30 deal tv/bb/phone was installed thic morning

no tv [ card needs updating ] no b/b [need password] phone yes

madian2

Wicked_and_Crazy · 16-07-2007, 16:56

You could phone VM

dial 150

madian2 · 16-07-2007, 17:13

Quote:

Originally Posted by Wicked_and_Crazy

You could phone VM

dial 150

did m8 could not do nothing without thr ref number tried to tell them that no one gave me one yet he just said nothing i can do sorry?
then said thank you for calling good bye?

madian2

Wicked_and_Crazy · 16-07-2007, 17:22

They can do it from taking your phone number (i thought)

Callumpy · 16-07-2007, 17:39

Is there no security question?

bw41101 · 16-07-2007, 18:01

As your installation is new, I'll assume that it is? This being the case (when you signed up with VM) you should have got a letter from them confirming the contract and all of your details etc?

If you can find that letter, then the information contained within same should have all the information that customer services require. find that and then get in contact with them again.

Good luck and Si thee

madian2 · 16-07-2007, 18:14

update post not long been [4pm yes thats rite] so now i will give them another go

got the info now so see wot happens
how long do it take to update the card for new installs?

madian2

hairy_mick · 16-07-2007, 18:47

a lot of this happening latley no password for bb i take it your an x-ntl or cw customer cant be telewest as they wont close the job until its active.

madian2 · 16-07-2007, 19:13

Quote:

Originally Posted by hairy_mick

a lot of this happening latley no password for bb i take it your an x-ntl or cw customer cant be telewest as they wont close the job until its active.

the bloke was going to text me the password still waiting for broadband
also if you were with s%y at least you have something to watch by the time they leave but not with VM only get ch 1 to 5ch then you get a message saying your card is invalid

so day1
no tv
no broadband
phone yes

now that is wot i call service at the mo dont think much of them
but they installed it in record time

any idea how long these upgrades take?

madian2

madian2 · 16-07-2007, 23:15

well after a long long phone call she said it sould be on bye 10pm now it is 11:05pm still nothing but the the funny thing is im being charged for this
wot great service? not happy with this at all?
when they install the eqip they should see if the channels are working as do sky when they set it up. why does it take this long to get a card up and runnin
all they after do is send a signal wot is hard about that?
not a happy person oh still waitin for my text of the bloke who installed the stuff to text me my password for the broadband [thanks m8]
so cant even install broadband , no wonder virgin media is getting a bad name
come back ntl

at least ive got a pretty box to look at [pace] yep the old one's
and a modem doing naff all
phone line working at least something is working?

madian2

Wicked_and_Crazy · 16-07-2007, 23:26

Quote:

Originally Posted by madian2

no wonder virgin media is getting a bad name
come back ntl

Same people just a different name

madian2 · 17-07-2007, 12:58

day 2

still the same

no tv [same ch with card or without]
only insalled yesterday
got myself a nice pace door stopper because thats all it is good for?
so now at a loss dont know wot to do?
i've phone lots of time's still no picture
they have sent signal after signal
still the card says it is invalid

will the card work in another box? if it will i have a samsung box is there any way to get it to work on that box [the card i have does have a valid sub on it]
so any way of getting this card to work in another box

also still no password for broadband so thats 2 probs i have with VM

madian2

Ernie_C · 17-07-2007, 13:47

Quote:

Originally Posted by madian2

will the card work in another box? if it will i have a samsung box is there any way to get it to work on that box [the card i have does have a valid sub on it]
so any way of getting this card to work in another box

..new install. Where did the second box come from?

madian2 · 17-07-2007, 14:06

Quote:

Originally Posted by Ernie_C

..new install. Where did the second box come from?

it's one i bought at a boot sale ages ago

madian2

Jules · 17-07-2007, 14:24

Throw it away as it isn't going to work.

As for the install problems a member of the team may be able to help you with it