shoddy

friendfire · 14-06-2005, 13:43

first of all i want to say that i work in a customer care enviroment and no exactly how difficult it can be at times, it takes a lot for me to moan and groan but sadly i have reached boiling point now and feel that if i phone one more time i am only going to chew off the first person that answers head off!!
The story..so far......last Monday 2 engineers arrived to install and connect me to cable tv, they arrived set me up but the box did not work...fine...they said " we will be back either tomorrow or wednesday with another box for you mate"......waited...and waited...now its Thursday! phones up...on hold for 40 mins. " the job says it finished"they say!! put through to someone who had three attempts and saying "satisfactory" then gave up....he said "wont be a mo, just going to find out more" on hold again for another 15 mins. then he comes back to say...LAUGHING!!! " Sorry but you need to go through to another department!!!

Okay, we get through to someone else who informs us that the installation team have been emailed, we are 7 in line and they will phone us back....2 days later! no reply.....we phone back...again on hold for 40 mins. and finally get an appointment for this Monday to have new box installed " they will be there between 12am and 6 pm.......what do you think happened? nothing! nobody arrived...again!!! we phone up again last night after another long wait,we get told "there was no appointment" again told they will phone us back with appointment, not heard since!!

I am sooo peed off, this is ridiculous, had a bill which im not paying as i have yet to see the damn thing work and keep going round in circles.

I would not recommend them to my worst enemy so far, and if i have no joy very soon i am going to take this further and include a bill for wasting my annual leave waiting around for engineers who were it seems never going to come.

Sorry NTL this is terrible service, you should be ashamed.

Thanks
Mick Anderton

shredder · 14-06-2005, 13:47

sorry to hear about all of the trouble you've had, i'll take a look for you when i'm back in work tomorrow if you like, provided you are in a postcode area my system covers. where are you from and what's the first part of your postcode?

Paul · 14-06-2005, 13:48

Ring CS, ask for retentions and tell them to sort it out or you'll cancel your contract. Shouldn't have to put up with incompetence like that but not all NTL CS staff are that bad fortunately, looks like you have managed to hit a rich vein of stupidity so far

Jules · 14-06-2005, 13:49

No wonder you are angry Mick I would be as well! The people on here are very good at getting this sort of thing sorted out. Good luck and welcome to the forum

friendfire · 14-06-2005, 14:04

Well thanks for your replies! i am in Tring postcode is HP23 6AP, will phone again tonight after work but im just getting more annoyed than anything else, and i really dont want to be rude.

More angry with the original engineers to be honest, why oh why did they write down the job was finished!!! jeez

Cheers
Mick

Florence · 14-06-2005, 14:20

Welcome to the Forums Mick, You have come to the right place to get this sorted, there are many memebers from within NTL all willing to help in their spare time. Hope its all sorted soon for you.
__________________

Quote:

Originally Posted by friendfire

Well thanks for your replies! i am in Tring postcode is HP23 6AP, will phone again tonight after work but im just getting more annoyed than anything else, and i really dont want to be rude.

More angry with the original engineers to be honest, why oh why did they write down the job was finished!!! jeez

Cheers
Mick

Possibly contractors and to get their commission need to have enough completed jobs. When I had NTL fitted the engineer was NTL employed and checked everything before he left also trying to get the maximum installs in the shortest time possible leaves no time for the odd hiccup where technology fails to work first time.

shredder · 14-06-2005, 14:38

i'm not so sure i recognise the postcode as one i work with but i'll check all the same for you tomorrow morning if you like? forgive my ignorance but where is Tring?

friendfire · 14-06-2005, 14:41

Quote:

Originally Posted by shredder

i'm not so sure i recognise the postcode as one i work with but i'll check all the same for you tomorrow morning if you like? forgive my ignorance but where is Tring?

Appreciate your time Mate, Tring is in Hertfordshire.

Thanks
Mick

bdav · 14-06-2005, 16:03

Just threaten them with connecting a car battery to the cable - that'll get them moving.

Simon M · 14-06-2005, 16:11

I have sent Friendlyfire a PM, please repond as soon as you can

friendfire · 14-06-2005, 16:26

Quote:

Originally Posted by Simon M

I have sent Friendlyfire a PM, please repond as soon as you can

Reply sent.

Thanks
Mick

paulyoung666 · 14-06-2005, 16:53

Quote:

Originally Posted by bdav

Just threaten them with connecting a car battery to the cable - that'll get them moving.

that was just plain silly , ok so most ppl will take this in jest , maybe other ppl would not

Simon M · 14-06-2005, 16:53

Quote:

Originally Posted by friendfire

Quote:

Originally Posted by Simon M

I have sent Friendlyfire a PM, please repond as soon as you can

Reply sent.

Thanks
Mick

Got it and forwarded information .... will let you know the outcome.

Chris W · 14-06-2005, 17:11

Quote:

Originally Posted by shredder

i'm not so sure i recognise the postcode as one i work with but i'll check all the same for you tomorrow morning if you like? forgive my ignorance but where is Tring?

Its Herts and Beds i think so SMS...

gavnad · 14-06-2005, 17:37

herts and beds is both i believe,sabs and sms