25-05-2012, 20:12
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#1
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cf.mega poster
Join Date: Sep 2003
Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT,
Mobile: Orange, Internet: Quite Slow!
Posts: 6,580
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Landline Fault
Hi,
Is there anybody here who can pull some strings in VM land to get a land line fixed that has been out of action since about 1pm?
The phone belongs to my dad who is disabled and has a alarm pendant / emergency phone alarm system and he needs it working again asap.
Any help greatly appreciated! 
__________________
Cheers,
Lee
Please take a look at my photography site and leave me some feedback.
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25-05-2012, 22:28
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#2
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Cable Forum Team
Join Date: Jun 2003
Age: 49
Services: Moving Goal Posts a speciality
Posts: 15,970
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Re: Landline Fault
Is the phone line registered with VM as an essential service? I know there used to be some sort of prioritisation for phones that were viewed as lifeline, but don't know if that is still the case in the world of modern tech with mobile phones, and if it only applied to BT.
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26-05-2012, 05:33
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#3
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cf.mega poster
Join Date: Sep 2003
Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT,
Mobile: Orange, Internet: Quite Slow!
Posts: 6,580
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Re: Landline Fault
Hi Rob,
I don't know if it has been registered with VM as an essential service, Didn't know you could. Guess we better get that looked into once it's running again.
__________________
Cheers,
Lee
Please take a look at my photography site and leave me some feedback.
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26-05-2012, 09:19
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#4
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Simples
Join Date: Nov 2011
Location: Blackpool
Services: Phone M, 10Mb, TV XL (V+)
Posts: 83
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Re: Landline Fault
I saw it mentioned on Virgin forums by a VM Tech a few months ago, so should still be possible. I think you have to request a form from them - you can do this at same time as reporting fault.
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26-05-2012, 09:51
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#5
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cf.mega poster
Join Date: Aug 2009
Posts: 3,718
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Re: Landline Fault
yeah means you get a 4hour callout
__________________
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
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26-05-2012, 10:38
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#6
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cf.geek
Join Date: Nov 2006
Location: West Herts
Services: XL TV, Sports & Movies (2x V+), L Telco, XL60 BB. Freeview HD, Virgin Mobile, Tesco Mobile.
Posts: 961
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Re: Landline Fault
Think this is what you are looking for:
http://allyours.virginmedia.com/pdf/...f_practice.pdf
See section 5.7 on page 12 of the linked document.
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