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Calls claiming to be from virgin
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Old 11-03-2012, 23:34   #1
deakin
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Calls claiming to be from virgin

Hello folks,

Well it's nearly 10.30pm on a sunday evening and i've just had my third call from someone called Sally claiming to be from virgin media asking to speak to me. Each time the call has only lasted a few seconds before the line goes dead. Now sally has an English sounding accent but this is where i'm starting to wonder if it's a fault on the lines or just another scam call.

Sally is asking to speak to me but i'm not listed on the account, the other half is. So why is Sally asking for Mr and not Mrs ? Mmm.. I tried to call CS on 151 but i'm not given the option to speak to anyone about a general enquiry. Only faults or retentions and even then i've been cut off twice.

I'm 99.9% sure that these calls are phishing as i'm sure virgin would not call at this time of night but i just wanted to check. Has anyone else been called at this late an hour from Customer services ?

P.S.
did a 1471 and the number is withheld, another reason i think this is not really from Virgin.

Last edited by deakin; 11-03-2012 at 23:37.
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Old 12-03-2012, 01:40   #2
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Re: Calls claiming to be from virgin

Quote:
Originally Posted by deakin View Post
Hello folks,

Well it's nearly 10.30pm on a sunday evening and i've just had my third call from someone called Sally claiming to be from virgin media asking to speak to me. Each time the call has only lasted a few seconds before the line goes dead. Now sally has an English sounding accent but this is where i'm starting to wonder if it's a fault on the lines or just another scam call.

Sally is asking to speak to me but i'm not listed on the account, the other half is. So why is Sally asking for Mr and not Mrs ? Mmm.. I tried to call CS on 151 but i'm not given the option to speak to anyone about a general enquiry. Only faults or retentions and even then i've been cut off twice.

I'm 99.9% sure that these calls are phishing as i'm sure virgin would not call at this time of night but i just wanted to check. Has anyone else been called at this late an hour from Customer services ?

P.S.
did a 1471 and the number is withheld, another reason i think this is not really from Virgin.
Virgin Media don't call out after 9pm - Ofcom regs, unless you've asked them to.

You need to call 150, not 151 as that's for faults
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Old 12-03-2012, 04:13   #3
deakin
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Re: Calls claiming to be from virgin

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Originally Posted by Digital Fanatic View Post
You need to call 150, not 151 as that's for faults
Whoops, i'll do so in the morning
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