Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Unexpected ripp off - worth knowing.


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service

Unexpected ripp off - worth knowing.
Reply
 
Thread Tools
Old 02-12-2011, 22:27   #1
bw41101
Sigh...................!
 
bw41101's Avatar
 
Join Date: Mar 2007
Location: Blackpool
Services: Broadband XL TV XL Phone - A device with buttons that makes a funny noise when it rings!
Posts: 926
bw41101 has a bronzed appealbw41101 has a bronzed appeal
bw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appeal
Unexpected ripp off - worth knowing.

Greetings all;

Got my monthly E Bill today and noticed that I'd been charged for some calls made during the last month. As I'm on the Talk Unlimited package and recently been tickled for the 08 service, I was put out to discover the charges.

Upon querying this with VM I discovered that a few times I'd checked my phone for calls using the 1471 option and then pressed 3 to return the call. I couldn't believe what I was told - I had been charged for the connection and irrespective of what (cost saving) package I was on it made no difference - WHAT!!

What really galled me was that the VM rep was not prepared to refund me for something I was totally unaware of. This is the kind of lowlife stunt that I would expect (rip off) BT to pull not VM -

Not impressed and very disappointing!

Si thee
__________________
Nil Internet Explorer is a crock of hits (anag)
DISCLAIMER: If you find a posting from me to be in any way offensive or inappropriate, just ignore it. If you can't, then complain to me & I will be only too happy to advise....
bw41101 is offline   Reply With Quote
Advertisement
Old 02-12-2011, 22:45   #2
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by bw41101 View Post
Greetings all;

Got my monthly E Bill today and noticed that I'd been charged for some calls made during the last month. As I'm on the Talk Unlimited package and recently been tickled for the 08 service, I was put out to discover the charges.

Upon querying this with VM I discovered that a few times I'd checked my phone for calls using the 1471 option and then pressed 3 to return the call. I couldn't believe what I was told - I had been charged for the connection and irrespective of what (cost saving) package I was on it made no difference - WHAT!!

What really galled me was that the VM rep was not prepared to refund me for something I was totally unaware of. This is the kind of lowlife stunt that I would expect (rip off) BT to pull not VM -

Not impressed and very disappointing!

Si thee
It's been like that for a while TBH. If you listen it does advise a charge.
Digital Fanatic is offline   Reply With Quote
Old 03-12-2011, 06:31   #3
Peter_
Permanently Banned
 
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Re: Unexpected ripp off - worth knowing.

The charge is mentioned on this page below and it is also mentioned when you ring 1471 but you have to listen to the whole message in order to hear it.

http://shop.virginmedia.com/phone/calling-features.html


Quote:
A charge sometimes applies1


Last Number Recall (1471)

Lets you know the last number that called you and allows you return the call.
Calling 1471 is free, but if you choose to return the call you will be charged 16.34p, in addition to your call charges.
Quote:
Calling 1471 is free, but if you choose to return the call (that's Option 3) you will be charged 16.34p, in addition to your call charges - please listen to the announcement carefully.
Peter_ is offline   Reply With Quote
Old 03-12-2011, 12:05   #4
nodrogd
cf.mega poster
 
nodrogd's Avatar
 
Join Date: Nov 2006
Location: West Herts
Services: XL TV, Sports & Movies (2x V+), XL Telco, XL100 BB. Freeview HD, Virgin Mobile, Tesco Mobile
Posts: 1,095
nodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond reputenodrogd has a reputation beyond repute
Re: Unexpected ripp off - worth knowing.

The charge for ringback goes back at least 2 years, as you can see by this thread, and as you will note, it used to cost considerably more.
nodrogd is offline   Reply With Quote
Old 03-12-2011, 12:13   #5
howardmicks
VM Tivo User
 
howardmicks's Avatar
 
Join Date: Jun 2008
Location: Preston
Services: VIP.152b/b,2xTivos,Vm mobile+ipad 4th gen,BT Sports.sky2tbHD,sky3d+ extra+Sports+Movies HD(Murdoch's
Posts: 1,927
howardmicks has a bronzed appealhowardmicks has a bronzed appeal
howardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appealhowardmicks has a bronzed appeal
Re: Unexpected ripp off - worth knowing.

Same thing happened to me,But when i contacted vm the charges where credited back to my account.certainly wont make that mistake again
howardmicks is online now   Reply With Quote
Old 03-12-2011, 16:57   #6
bw41101
Sigh...................!
 
bw41101's Avatar
 
Join Date: Mar 2007
Location: Blackpool
Services: Broadband XL TV XL Phone - A device with buttons that makes a funny noise when it rings!
Posts: 926
bw41101 has a bronzed appealbw41101 has a bronzed appeal
bw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appealbw41101 has a bronzed appeal
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by Digital Fanatic View Post
It's been like that for a while TBH. If you listen it does advise a charge.
Agreed, but to my mind the message is misleading as it infers that there "may" be a charge - not when (in reality) there always is.

Si thee
__________________
Nil Internet Explorer is a crock of hits (anag)
DISCLAIMER: If you find a posting from me to be in any way offensive or inappropriate, just ignore it. If you can't, then complain to me & I will be only too happy to advise....
bw41101 is offline   Reply With Quote
Old 03-12-2011, 17:04   #7
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 57
Services: Premiere Collection
Posts: 26,756
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Unexpected ripp off - worth knowing.

It appears to say there will be a charge, not infer that there may....
__________________
It takes a certain instinctual thought process to hear hoofbeats and think 'zebras'

If my post is in bold, it's a moderating decision - if not, it's not.
Hugh is offline   Reply With Quote
Old 04-12-2011, 19:56   #8
Wild Oscar
cf.addict
 
Join Date: Sep 2007
Posts: 294
Wild Oscar is on a distinguished roadWild Oscar is on a distinguished road
Re: Unexpected ripp off - worth knowing.

New one on me ... thanks for the information!

Although I'd always break the connection and dial anew , rather than use the '3' option anyway ..
Wild Oscar is offline   Reply With Quote
Old 04-12-2011, 21:39   #9
Tim Deegan
cf.mega poster
 
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
Tim Deegan has reached the bronze age
Tim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze age
Re: Unexpected ripp off - worth knowing.

In future just dial 1471, then make a note of the number. Then dial it. Problem solved, with no charge.
Tim Deegan is offline   Reply With Quote
Old 04-12-2011, 22:36   #10
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 57
Services: Premiere Collection
Posts: 26,756
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Unexpected ripp off - worth knowing.

Thank you, Tim - that suggestion brought a smile to my face.
__________________
It takes a certain instinctual thought process to hear hoofbeats and think 'zebras'

If my post is in bold, it's a moderating decision - if not, it's not.
Hugh is offline   Reply With Quote
Old 04-12-2011, 23:44   #11
Tim Deegan
cf.mega poster
 
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
Tim Deegan has reached the bronze age
Tim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze age
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by Hugh View Post
Thank you, Tim - that suggestion brought a smile to my face.
Well it's true, isn't it?
Tim Deegan is offline   Reply With Quote
Old 04-12-2011, 23:51   #12
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by Tim Deegan View Post
Well it's true, isn't it?
It is, yes.
Digital Fanatic is offline   Reply With Quote
Old 05-12-2011, 18:02   #13
Mr Angry
Angry is as angry does..
 
Mr Angry's Avatar
 
Join Date: Jan 2006
Location: Belfast
Posts: 4,378
Mr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny stars
Mr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny starsMr Angry has a pair of shiny stars
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by bw41101 View Post
....the message is misleading as it infers that there "may" be a charge - not when (in reality) there always is.
Same here in Angry towers.
__________________
"Exercising the right to exorcise the right".

Mr Angry is offline   Reply With Quote
Old 11-12-2011, 00:00   #14
m419
Inactive
 
Join Date: Jul 2005
Location: London
Services: BT Broadband,BT Anytime calls,Sky entertainment extra HD,Vodafone pay monthly
Posts: 1,512
m419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quadsm419 has a fine set of Quads
Re: Unexpected ripp off - worth knowing.

Quote:
Originally Posted by bw41101 View Post
Greetings all;

Got my monthly E Bill today and noticed that I'd been charged for some calls made during the last month. As I'm on the Talk Unlimited package and recently been tickled for the 08 service, I was put out to discover the charges.

Upon querying this with VM I discovered that a few times I'd checked my phone for calls using the 1471 option and then pressed 3 to return the call. I couldn't believe what I was told - I had been charged for the connection and irrespective of what (cost saving) package I was on it made no difference - WHAT!!

What really galled me was that the VM rep was not prepared to refund me for something I was totally unaware of. This is the kind of lowlife stunt that I would expect (rip off) BT to pull not VM -

Not impressed and very disappointing!

Si thee
All phone companies apart from Vodafone and O2's 1471 charge for returning the call.

Virgin Media and BT do tell you that there is a charge before using the service as it says 'Just so you know, there maybe a charge for returning a call' and BT's one says something like 'there is normally a charge for the service'
m419 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 07:39.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2