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Free Voicemail Issue
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Old 31-08-2011, 15:55   #1
MichelleUK
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Free Voicemail Issue

Hi,

I am posting this in the hope that there may be a simple answer, as I am now losing the will to live after having been bounced around the Indian call centre for the last half hour.

I would like to set up free voicemail on my Virgin line. I phoned 150 to set this up, only to be told that it was already set up on my line. I explained that I have telephoned my own number and it says that it has not been set up to accept messages.

I was then told to "hold on" whilst they looked into it - at which point I disappeared into a black hole three times, having to explain the whole thing again to a new person (with all the normal problems of the operator not understanding my account number, name etc....)

Is there not something simple that I can do to activate it from my phone rather than trying this soul destroying route again?

Thanks

Michelle
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Old 31-08-2011, 16:03   #2
arcimedes
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Re: Free Voicemail Issue

My advice is to get your own answerphone rather than use the VM offering. I changed as one couldnt set the number of rings long enough to give us a reasonable time for answering it.

Otherwise phone in the morning as soon after they open as possible and you will stand a good chance of geting a UK call centre.
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Old 31-08-2011, 18:45   #3
MichelleUK
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Re: Free Voicemail Issue

Quote:
Originally Posted by arcimedes View Post
My advice is to get your own answerphone rather than use the VM offering. I changed as one couldnt set the number of rings long enough to give us a reasonable time for answering it.

Otherwise phone in the morning as soon after they open as possible and you will stand a good chance of geting a UK call centre.
Thanks, I shall give them a try tomorrow!
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