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Service status page!!
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Old 18-05-2011, 16:56   #1
Rivva
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Service status page!!

Just wondering if there's really any need for having a specific page telling us how our services are working if it's not kept up-to date. The reason I mention it is because I haven't been able to receive any incoming calls on my land-line telephone from early this morning. So on checking the 'Service status page' regularly and seeing that the BB/TV/+TP were all showing as good I decided to ring 151. On doing so I was told there's definitely a problem in my area which occurred in the early hours of yesterday and is due to be fixed by the early hours of tomorrow - but it should be showing up as a fault. I've been on the 'Ssp' again just prior to posting this and it's still showing everything working as it should with no problems/issues.

Last edited by Rivva; 18-05-2011 at 17:59.
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Old 18-05-2011, 19:03   #2
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Re: Service status page!!

Only P1 and P2 faults show up on the faults page and you are unlikely to see smaller faults, no idea why as it is not my area.
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Old 18-05-2011, 19:07   #3
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Re: Service status page!!

Whats good is it then having a page if it does not cover everything then.
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Old 18-05-2011, 19:09   #4
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Re: Service status page!!

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Originally Posted by denphone View Post
Whats good is it then having a page if it does not cover everything then.
no idea but you can also ring 0800 561 0061
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Old 18-05-2011, 19:12   #5
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Re: Service status page!!

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Originally Posted by Masque View Post
no idea but you can also ring 0800 561 0061
Yes and wait on the phone for 20 minutes until someone answers.
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Old 18-05-2011, 19:24   #6
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Re: Service status page!!

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Originally Posted by denphone View Post
Whats good is it then having a page if it does not cover everything then.
Exactly - hence the post den.
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Old 18-05-2011, 19:27   #7
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Re: Service status page!!

Customer services are a lot to be desired in a lot of companies.
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Old 18-05-2011, 19:47   #8
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Re: Service status page!!

Quote:
Originally Posted by denphone View Post
Yes and wait on the phone for 20 minutes until someone answers.
As it uses recorded announcements you shouldn't have to wait 20 minutes at all.
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Old 18-05-2011, 19:50   #9
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Re: Service status page!!

Yes recorded announcements that lead to other recorded announcements and so on so it does take 20 minutes.
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Old 18-05-2011, 19:52   #10
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Re: Service status page!!

Quote:
Originally Posted by denphone View Post
Yes recorded announcements that lead to other recorded announcements and so on so it does take 20 minutes.
Sorry to be argumentative but it doesn't.You are exaggerating because you so obviously dislike VM..
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Old 18-05-2011, 19:57   #11
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Re: Service status page!!

Quote:
Originally Posted by Maggy J View Post
Sorry to be argumentative but it doesn't.You are exaggerating because you so obviously dislike VM..
right lets get one thing straight l do not dislike Virgin as why else would l pay 123.00 a month to them per month, l just voice views that are honest and to the point but its obvious that some members disagree with those views but we do live in a democracy and everybody is entitled to their opinions whether they agree with it or not.
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Old 18-05-2011, 20:08   #12
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Re: Service status page!!

Quote:
Originally Posted by denphone View Post
right lets get one thing straight l do not dislike Virgin as why else would l pay 123.00 a month to them per month, l just voice views that are honest and to the point but its obvious that some members disagree with those views but we do live in a democracy and everybody is entitled to their opinions whether they agree with it or not.
I am arguing with the exaggeration..The phone line is perfectly acceptable and no one is left hanging for a reply.There is either an announcement that there is an issue in your area or there is not.It does not take 20 minutes and is immensely helpful to anyone who cannot get online to check the status page.
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Old 18-05-2011, 20:11   #13
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Re: Service status page!!

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Originally Posted by Maggy J View Post
I am arguing with the exaggeration..The phone line is perfectly acceptable and no one is left hanging for a reply.There is either an announcement that there is an issue in your area or there is not.It does not take 20 minutes and is immensely helpful to anyone who cannot get online to check the status page.
l have known some customers who have been waiting even longer so no it is not a exaggeration at all.
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Old 18-05-2011, 20:17   #14
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Re: Service status page!!

Quote:
Originally Posted by denphone View Post
l have known some customers who have been waiting even longer so no it is not a exaggeration at all.
Well I use the number every time there appears to be an issue in my area and not once has it taken longer than 5 minutes to get my reply. It's an automated number so I can't see how it could be longer.
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Old 18-05-2011, 20:19   #15
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Talking Re: Service status page!!

Quote:
Originally Posted by Maggy J View Post
Well I use the number every time there appears to be an issue in my area and not once has it taken longer than 5 minutes to get my reply. It's an automated number so I can't see how it could be longer.
l am not one to get into aurguements.
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