25-03-2011, 10:05
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#1
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 104
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Talk 08 £2 !!!!
Hi Guys, when I got a email off VM about "Talk 08 £2" I thought It said I have to pay £2 1st then after that the Talk 08 would be free... but I'm still getting charged for it..... so how do I opt out of this charge !
Thanks.
Mike.
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25-03-2011, 10:21
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#2
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Talk 08 £2 !!!!
It would be worth posting the email here to see how you came to this misunderstanding.
I would have thought it should be clear that the charge is an ongoing, monthly charge.
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25-03-2011, 11:14
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#3
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 16,280
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Re: Talk 08 £2 !!!!
The VM TOS states the following
Quote:
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Talk 08 £2: Includes 250 minutes each month of direct dialled voice calls calls to UK numbers starting 0845 or 0870. You must keep your Talk 08 £2 package for at least 30 days. Available to Virgin Phone customers only. We reserve the right to vary the inclusive minutes within the Talk 08 £2 plan. We will publish these changes on our website, so check virginmedia.com/callingcosts regularly. The changes will take effect when posted on the website. Further terms and conditions apply, see virginmedia.com for details.
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Which numbers are you being charged for? If 0844 then you need the Talk 05 package
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25-03-2011, 14:47
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#4
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cf.mega poster
Join Date: Jul 2006
Location: North Cardiff
Age: 61
Services: TiVo ,V + Virgin XL. Phone Broadband. freeview
Posts: 1,281
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Re: Talk 08 £2 !!!!
Surely, the words 250 minutes each month gives a clue to a monthly payment
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25-03-2011, 14:55
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#5
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Talk 08 £2 !!!!
Quote:
Originally Posted by Itshim
Surely, the words 250 minutes each month gives a clue to a monthly payment
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Not really, it doesn't mention money at all, just your monthly usage allowance.
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26-03-2011, 00:33
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#6
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 104
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Re: Talk 08 £2 !!!!
Sorry I dont have the email any more, but back to the question "Can I cancel it and if so how ?" Do I just call 150 ?
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26-03-2011, 11:01
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#7
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Talk 08 £2 !!!!
Yes, I'd be pretty sure you can cancel this by phoning 150 (unless your bundle discount was dependent on its inclusion which is doubtful).
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26-03-2011, 11:57
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#8
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cf.addict
Join Date: May 2010
Posts: 447
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Re: Talk 08 £2 !!!!
Quote:
Originally Posted by Kymmy
The VM TOS states the following
Which numbers are you being charged for? If 0844 then you need the Talk 05 package
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virgin have a addon for 0844 too ? i didnt know what and i can not find it online ?
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29-06-2011, 10:22
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#9
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cf.addict
Join Date: Jan 2010
Location: Wirral
Services: Internet XL 30Mb
(UBR: cpc5-brmb7-2-0)
Phone M (Switch: WL1)
Posts: 172
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Re: Talk 08 £2 !!!!
Quote:
Originally Posted by PeteLockwood
virgin have a addon for 0844 too ? i didnt know what and i can not find it online ?
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This explains it all OK I think,
http://shop.virginmedia.com/the-lega...gal-stuff.html
I subscribed to the "Talk 08" £2.00 yesterday.
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29-06-2011, 11:52
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#10
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cf.geek
Join Date: Jun 2003
Posts: 650
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Re: Talk 08 £2 !!!!
I think it covers all number starting 08.
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29-06-2011, 12:00
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,128
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Re: Talk 08 £2 !!!!
Talk 08 £5 does. Talk 08 £2 is 0845/0870 only
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