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fixed line provision
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Old 23-12-2010, 15:01   #1
moidadem
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fixed line provision

apologies if looks identical to earlier post but that post disappeared
I ordered broadband/tv and phone line at end of June. Didn't have phone so was unaware didn't have phone service until 1st week of July. Several months of calls to VM and finally got service today. Had queried refund of costs to Customer Services (CS) via mobile and phone service costs to be told to call to resolve once service provided. Rang CS who said their records showed my first call to complain was 7th December so my fault, no refund, no compensation. Read times calls made from mobile but was told unless posted bills with costs incurred no refund. Phone rental refund also not granted. As have online billing can only show September onwards calls to VM CS. Asked to cancel contract as paid for installation that never had. Was told I'd be charged to June 2011. Request to speak to Manager refused. Any advice?
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Old 23-12-2010, 17:57   #2
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Re: fixed line provision

Quote:
Originally Posted by moidadem View Post
apologies if looks identical to earlier post but that post disappeared
I ordered broadband/tv and phone line at end of June. Didn't have phone so was unaware didn't have phone service until 1st week of July. Several months of calls to VM and finally got service today. Had queried refund of costs to Customer Services (CS) via mobile and phone service costs to be told to call to resolve once service provided. Rang CS who said their records showed my first call to complain was 7th December so my fault, no refund, no compensation. Read times calls made from mobile but was told unless posted bills with costs incurred no refund. Phone rental refund also not granted. As have online billing can only show September onwards calls to VM CS. Asked to cancel contract as paid for installation that never had. Was told I'd be charged to June 2011. Request to speak to Manager refused. Any advice?
Sorry to hear about what's happened to you...Best thing would be to speak to Customer Relations on 150 (Thinking of leaving us option)

If they can't help, then a letter of complaint would be your best bet.
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