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my landline is down .. still
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Old 17-12-2010, 16:10   #1
eto
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my landline is down .. still

NW London, my landline is totally kaput since yesterday 6 PM -ish, i was out at the time it went off ..

i thought the handset had died just, or a kicked cable

Quote:
You will currently be experiencing a loss of your Virgin Media Phone service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raisedecember 16 2010, 17:50
Estimated repair timeecember 17 2010, 21:43
Fault reference:F001465384
internet is fine however

guess i need to get a skypish dhubri goin .. on this new mobile i only got YESTERDAY .. ha ha

Last edited by eto; 17-12-2010 at 16:48.
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Old 17-12-2010, 16:50   #2
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Re: my landline is down .. still

That is a known Outage/MSO which a Major Service Outage which will be affecting many customers in your area and is being dealt with as quickly as possible.
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Old 17-12-2010, 17:29   #3
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Re: my landline is down .. still

im just a little surprised not more of the chattering classes have posted about this
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Old 17-12-2010, 18:11   #4
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Re: my landline is down .. still

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Originally Posted by eto View Post
im just a little surprised not more of the chattering classes have posted about this
If you ring the Outage Line on 0800 561 0061 it should be on there.
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Old 17-12-2010, 19:10   #5
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Re: my landline is down .. still

err .. yes

Update @ 6PM, it said

my call was at 6.10 pm
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Old 17-12-2010, 19:31   #6
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Re: my landline is down .. still

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Originally Posted by eto View Post
err .. yes

Update @ 6PM, it said

my call was at 6.10 pm
All estimates are fluid as they cannot guarantee an exact time due to the technicalities of the work involved.

At least you know it is getting worked on.
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Old 17-12-2010, 19:42   #7
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Re: my landline is down .. still

must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines
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Old 17-12-2010, 19:58   #8
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Re: my landline is down .. still

Quote:
Originally Posted by eto View Post
must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines
It is in the thousands when it is a MSO but it will be fixed as soon as possible.
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Old 18-12-2010, 01:35   #9
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Re: my landline is down .. still

cool, its back on
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Old 18-12-2010, 07:21   #10
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Re: my landline is down .. still

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Originally Posted by eto View Post
cool, its back on
They will have worked as quickly as possible to fix the fault, nice one.
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