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Virgin Media - Call Centre Numbers DEAD
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Old 15-12-2010, 12:49   #1
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Virgin Media - Call Centre Numbers DEAD

This is unbelievable!

I am unable to get through to Virgin Media on any of their numbers.

---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------

If you hang on it does kick in.
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Old 15-12-2010, 14:34   #2
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Re: Virgin Media - DEAD

They saw your account pop up on the caller ID and said 'Oh not him again'
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Old 15-12-2010, 15:37   #3
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Re: Virgin Media - DEAD

Perhaps your thread title is a little hyperbolic......
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Old 15-12-2010, 15:45   #4
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Re: Virgin Media - DEAD

Quote:
Originally Posted by Ignitionnet View Post
They saw your account pop up on the caller ID and said 'Oh not him again'
Well perhaps if VM got their act together one would not need to call them.



---------- Post added at 15:45 ---------- Previous post was at 15:40 ----------

Quote:
Originally Posted by Hugh View Post
Perhaps your thread title is a little hyperbolic......
Perhaps so, but this is what happens when a customer feels he is getting nowhere, then at the same time is unable to speak to them about it.
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Old 15-12-2010, 16:10   #5
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Re: Virgin Media - DEAD

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Originally Posted by VMboy View Post
Well perhaps if VM got their act together one would not need to call them.

Sorry, couldn't resist remembering your previous posts
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Old 15-12-2010, 16:29   #6
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Re: Virgin Media - DEAD

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Originally Posted by Ignitionnet View Post
Sorry, couldn't resist remembering your previous posts
And I couldn't resist remembering your previous unhelpful replies.
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Old 15-12-2010, 16:33   #7
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Re: Virgin Media - DEAD

Play nicely ......
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Old 15-12-2010, 17:03   #8
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Re: Virgin Media - DEAD

Quote:
Originally Posted by VMboy View Post
Well perhaps if VM got their act together one would not need to call them.
Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.

As such, some people will always have to call them.
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Old 15-12-2010, 17:07   #9
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Re: Virgin Media - DEAD

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Originally Posted by Stuart View Post
Even if VM had the most perfect service in the world, the sheer number of items the network uses (be they hardware, software or anything) means it's impossible that there will never be a situation where nothing malfunctions.

As such, some people will always have to call them.
Exactly, but try telling that to Ignitionnet who continuously tries his best to insult me any chance he gets.
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Old 15-12-2010, 19:39   #10
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Re: Virgin Media - DEAD

Quote:
Originally Posted by VMboy View Post
Well perhaps if VM got their act together one would not need to call them.
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.

We are training new staff but that takes time.
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Old 15-12-2010, 20:55   #11
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Re: Virgin Media - DEAD

Quote:
Originally Posted by Masque View Post
If we are as busy as we have been the last few days then the will be a wait which is unavoidable, we have a light on our equipment which when we are quiet does not light up, but when we are busy it first goes green then amber and finally red, can you guess which colour has been predominant the last few days.

We are training new staff but that takes time.
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.

If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
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Old 15-12-2010, 22:08   #12
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Re: Virgin Media - DEAD

Quote:
Originally Posted by VMboy View Post
I understand what you are saying, but when a customer calls 150 or 151 and all he or she hears is "Hello and Welcome to Virgin Media" and then a long silence then they are entitled to feel annoyed, especially if it has occurred more than once.

If this was due to as you say being busy then VM need to look into supplying a message that indicates such, so the customer knows what to expect.
Stop phoning them all the time and they might be able to catch up with all your other calls
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Old 15-12-2010, 23:05   #13
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Re: Virgin Media - DEAD

Quote:
Originally Posted by Sirius View Post
Stop phoning them all the time and they might be able to catch up with all your other calls
I think I have already explained all this if you care to read instead of quoting without.

Last edited by VMboy; 15-12-2010 at 23:09.
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Old 16-12-2010, 06:31   #14
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Re: Virgin Media - DEAD

Quote:
Originally Posted by VMboy View Post
I think I have already explained all this if you care to read instead of quoting without.
I did and my point stands
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Old 16-12-2010, 06:31   #15
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Re: Virgin Media - DEAD

Quote:
Originally Posted by VMboy View Post
I think I have already explained all this if you care to read instead of quoting without.
I know you have a Virginmedia phone line but try 0845 454 1111 to see if the same thing happens.
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