Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Phone dead after power cut


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service

Phone dead after power cut
Reply
 
Thread Tools
Old 02-10-2010, 18:43   #1
Aragorn
Inactive
 
Aragorn's Avatar
 
Join Date: Apr 2004
Location: Minas Tirith, Gondor
Age: 49
Posts: 3,458
Aragorn has a nice shiny star
Aragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny star
Phone dead after power cut

Last night there was an electrical fault on the phase supplying our VM green cab, taking out all our services.
Originally I rang VM this morning and they said 'fixed by 9:30' (before I knew the power cut and VM fault were related).
The electric company fixed the fault around 2:30pm and we fairly quickly got Internet back.
I rang faults again to say power was back to the cab but we still had no TV / phone. The girl didn't seem to take any notice of this and just repeated the estimated fix time quoted by the electric company.
Since then TV has restarted but still no phone. There is just a faint hiss on the line and incoming calls just ring off as 'busy' (no faulty line message). No sign of any engineers visiting the green cab - I'm assuming phone faults can't be fixed remotely!
I have just check 'Service Status' on 'my VM' and it is showing as no faults. Does that mean my ticket has been closed even though there is still a fault?
Can any insiders check the ticket if I PM them?
Now can't get through to faults line and stuck without landline.
Aragorn is offline   Reply With Quote
Advertisement
Old 02-10-2010, 19:54   #2
Nedkelly
Hfc engineer
 
Nedkelly's Avatar
 
Join Date: Nov 2003
Location: North East lincolnshire
Age: 38
Services: Tivo V+ Cisco HD 120 meg super hub 2 60 meg super hub 1 50 meg vmg 300 and a phone line
Posts: 2,697
Nedkelly has a bronzed appealNedkelly has a bronzed appeal
Nedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appeal
Smile Re: Phone dead after power cut

Sounds like the cab has lost its config when power came back up .If lots of people are still calling in they will send a tech out .Also the swithch might see a loss of a service to the cab and get a tech to investigate
__________________
I want i want a tivo box
Nedkelly is offline   Reply With Quote
Old 03-10-2010, 19:31   #3
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: Phone dead after power cut

Quote:
Originally Posted by Aragorn View Post
Last night there was an electrical fault on the phase supplying our VM green cab, taking out all our services.
Originally I rang VM this morning and they said 'fixed by 9:30' (before I knew the power cut and VM fault were related).
The electric company fixed the fault around 2:30pm and we fairly quickly got Internet back.
I rang faults again to say power was back to the cab but we still had no TV / phone. The girl didn't seem to take any notice of this and just repeated the estimated fix time quoted by the electric company.
Since then TV has restarted but still no phone. There is just a faint hiss on the line and incoming calls just ring off as 'busy' (no faulty line message). No sign of any engineers visiting the green cab - I'm assuming phone faults can't be fixed remotely!
I have just check 'Service Status' on 'my VM' and it is showing as no faults. Does that mean my ticket has been closed even though there is still a fault?
Can any insiders check the ticket if I PM them?
Now can't get through to faults line and stuck without landline.
If your phone line is PET (Perm engaged Tone) when someone calls it, then make sure all your phones are on the hook. Unplug them all and try 1 in your master socket.

If your line is down then other swill be down on your cab/mux. This will be picked up by VM. Telco faults can actually be fixed remotely, if it's a line card gone out of service, it can be reset.

Is your line back on?
Digital Fanatic is offline   Reply With Quote
Old 04-10-2010, 10:53   #4
Aragorn
Inactive
 
Aragorn's Avatar
 
Join Date: Apr 2004
Location: Minas Tirith, Gondor
Age: 49
Posts: 3,458
Aragorn has a nice shiny star
Aragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny starAragorn has a nice shiny star
Re: Phone dead after power cut

Quote:
Originally Posted by Digital Fanatic View Post
If your phone line is PET (Perm engaged Tone) when someone calls it, then make sure all your phones are on the hook. Unplug them all and try 1 in your master socket.

If your line is down then other swill be down on your cab/mux. This will be picked up by VM. Telco faults can actually be fixed remotely, if it's a line card gone out of service, it can be reset.

Is your line back on?
Yes - it came back on late Sat evening. I guess, as you say, it can be reset remotely.
Aragorn is offline   Reply With Quote
Old 04-10-2010, 14:11   #5
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: Phone dead after power cut

Quote:
Originally Posted by Aragorn View Post
Yes - it came back on late Sat evening. I guess, as you say, it can be reset remotely.
Glad it's back on for you.
Digital Fanatic is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 14:18.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2