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15 tech visits and still no phone - what do I do?
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Old 14-06-2010, 22:53   #1
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15 tech visits and still no phone - what do I do?

Tomorrow I will have my 15th tech visit to try and fix my VM phone line in the last 9 months. Each time the problem is the same - very bad crackling on the line which makes calls in or out impossible. When it's really bad the phone rings when no-one is calling.

To me it sounds like a short circuit, probably caused by water. So far they've tried replacing almost every part of the cabling from my house to the street. This seems to fix it for a few weeks but then the problem returns.

This is doing my head in. My phone has probably only worked for 4 of the last 9 months. People have given up trying to ring me and it has become something of a bad joke. It has cost me untold money in time off work for the 15 visits, having to use my mobile instead of free land-line (including VM support!), and generally the hassle and time in having to deal with this.

What should I do? I'm literally at the end of the line!
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Old 14-06-2010, 23:46   #2
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Re: 15 tech visits and still no phone - what do I do?

Have you tried a different phone on the line?
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Old 15-06-2010, 16:15   #3
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Re: 15 tech visits and still no phone - what do I do?

Put it like this...

After 5 failed visits from BT to fix their rubbish phone line I'm now on VM. It wouldn't have got to 15 callouts for me.
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Old 15-06-2010, 20:57   #4
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Re: 15 tech visits and still no phone - what do I do?

Give up.....
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Old 16-06-2010, 20:49   #5
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Re: 15 tech visits and still no phone - what do I do?

Well, the tech turned up today - the same one that ordered a complete re-wire from the street to my house several months ago. He took one look and said they had only done a partial rewire (from the pavement to the outside connector box) and showed me the cable from there to my internal socket, which was totally knackered and had been letting in rain (as I thought). He did the rewire of that section himself and all seems OK now.

I should add that when the rewire from the pavement to the external junction box was done, it was of such a bad standard that they had to be called back twice to rectify it. Initially the cable was left running over paving blocks and could have tripped someone over!

What would be fair compensation for all this - not just for the loss of service but the incompetence of engineers not reading notes, not doing the proper work they were instructed to do, doing work to a laughably poor standard and general months of ball-ache? The guy I rang offered 2 weeks line rental (i.e. £5) which I thought was a bit of a joke!
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Old 16-06-2010, 21:10   #6
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Re: 15 tech visits and still no phone - what do I do?

Glad it's all sorted, your going to have to go to the top with this complaint to get a decent deal with virgin
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Old 16-06-2010, 21:51   #7
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Re: 15 tech visits and still no phone - what do I do?

Did you take loads of photo's for evidence?
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Old 16-06-2010, 22:41   #8
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Re: 15 tech visits and still no phone - what do I do?

Absolutely terrible service, 15 visit's!!

This is the reason that would give any company a bad name and the reason why we need rid of the people that perform so badly in VM.
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Old 18-06-2010, 09:58   #9
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Re: 15 tech visits and still no phone - what do I do?

Quote:
Originally Posted by sollp View Post
the reason why we need rid of the people that perform so badly in VM.
Or the reason techs need time to investigate faults properly and get a 1st time fix?
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Old 18-06-2010, 19:23   #10
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Re: 15 tech visits and still no phone - what do I do?

Quote:
Originally Posted by Dave_ View Post
Or the reason techs need time to investigate faults properly and get a 1st time fix?
I hear that one all the time, 15 visits is plenty of time!
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Old 18-06-2010, 20:08   #11
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Re: 15 tech visits and still no phone - what do I do?

Quote:
Originally Posted by sollp View Post
I hear that one all the time, 15 visits is plenty of time!

Your missing the point
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Old 18-06-2010, 20:48   #12
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Re: 15 tech visits and still no phone - what do I do?

Quote:
Originally Posted by sollp View Post
I hear that one all the time, 15 visits is plenty of time!
Or 1 visit for a tech who has 18 visits to make that day.

Im not in any way excusing this situation as an intermittent fault for 9 months is a joke but if the line is clear after the visit and the 9083 meter is clear then the tech is done and out of there im afraid.
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Old 20-06-2010, 14:07   #13
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Re: 15 tech visits and still no phone - what do I do?

i agree with dave

i am sorry it took 15 visits, but not surprised

to be honest the techs manager should get his balls kicked for that amount of tech calls. they are a bunch of lazy clowns with nothin better to do with their time than throw paper aeroplanes at each other.
when you have 18 jobs per day and can barely stop for a lunch break let alone toilet break,and still expected 100% qaulity regardless of wether the repeat fault is caused by the tech or not, then speaking from experience if i tested the line with the company
supplied equipment and no fault showed up then i too would be out of there. sure you can order repulls and internal rewires,but if no fault shows up at time of visit then what you supposed to do.

its quantity or qaulity you cant have both,but those in the driving seat refuse to see that at the expence of good guys who want to do a good job but forced down the road of"dont give a f$%k next job please"attitude.
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