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Phone Not Working
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Old 25-05-2010, 11:03   #1
tomtank62
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Phone Not Working

My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?
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Old 25-05-2010, 12:20   #2
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Re: Phone Not Working

Quote:
Originally Posted by tomtank62 View Post
My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?
We have a major outage in Harrogate, under ref 1271764

You can track the ticket on the Status Page - see my sig
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Old 25-05-2010, 13:22   #3
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Re: Phone Not Working

Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.
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Old 25-05-2010, 13:54   #4
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Re: Phone Not Working

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Originally Posted by tomtank62 View Post
Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.
We don't have traffic lights for Cable now? Did you use the correct link? You need to input your telephone number too.

It is restored now though, so maybe thats why you didn't see it

Glad you are back on though

Last edited by Digital Fanatic; 25-05-2010 at 13:58.
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Old 26-05-2010, 09:15   #5
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Re: Phone Not Working

Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside
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Old 26-05-2010, 16:36   #6
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Re: Phone Not Working

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Originally Posted by Pia View Post
Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside
You could use VM's Help & Support Forum (you will need to register first). The staff there can arrange appointments for you should you need one.
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Old 26-05-2010, 16:40   #7
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Re: Phone Not Working

Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring
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Old 26-05-2010, 18:50   #8
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Re: Phone Not Working

Sounds like the cable has worn away with rain.
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Old 26-05-2010, 22:10   #9
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Re: Phone Not Working

Maybe it melted, it only started doing it at the weekend
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Old 27-05-2010, 01:23   #10
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Re: Phone Not Working

Quote:
Originally Posted by Pia View Post
Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring
Proof positive that rebooting does help sometimes.
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