Originally Posted by bricksoft
I spoke to Virgin media Who said there was nothing that could be done about this and it was due to the call being routed through a lot of different phone newtworks.
This is completely true. When the call is made from the VM landline, it'll leave our network, no doubt entering BT, as they will have direct interconnects into Orange. VM do not have any direct interconnects to any mobile provider, I don't believe. Before or after it enters BT, there are many routes a call can take due to how busy one route may be, least cost routes that are set up by the mobile providers, etc.
It happened an awful lot several years ago, when it was quite the norm for mobile providers to send the call around the world, rather than nationally, as believe it or not, a hell of a lot cheaper.
I work for VM Business as a 2nd line technical support analyst (voice/data) =)