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Not very impressive fault statusing
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Old 08-04-2010, 19:38   #1
Hoffmeister
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Not very impressive fault statusing

Hi - I'm in Waterlooville area (Hampshire) and came home this evening to find no phone service - no dial tone and all I can hear is my own echo. Cable TV and internet are OK. Dialling in I just got Call Failed.

Pretty much every Virginmedia general status page has 'Internal Server Error' or other page unobtainable report - handy!

On nth time of calling the 'sorry, busy, call back later, goodbye' 0845 454 1111 status number from mobile (which doesn't work well round here in this poor signal area, perhaps I should get a landline - oh....) , finally got through to hear that there's apparently a known fault due to be fixed by 8pm.

I'd pretty much given up on getting through to any phone line so used the time constructively to join CableForum and see if it was being mentioned here - hi everyone! But is this usual? - a fault on one VM service raises the number of hits to the website service status pages and calls to the automated phone lines to such an extent that the fault information system collapses?

Thinking positive, I always remember that it could be worse - it was once NTL!

---------- Post added at 18:38 ---------- Previous post was at 18:29 ----------

Ah, FINALLY got through on website service status page.... select 'Cable Customers' .... select 'Telephone'..... select 'South Coast'.... 'There are currently no issues'. Well that's alright then, the recorded phone announcement was evidently telling porkies.

Phone still doesn't work though!

Have concluded that the fault status system is at its best when there are no faults to status.
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Old 08-04-2010, 19:43   #2
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Re: Not very impressive fault statusing

Hi Hoffmeister, welcome to the forum.

There seems to have been a very widespread outage on the TV side at about the same time you were having difficulties contacting VM so that is probably the reason you had difficulty making contact.

As long as you have your BB working you can always go on the VM Community Forum and see what is happening and ask for your problem to be looked at by the VM technical staff who work over there.

Link to that site. ... http://community.virginmedia.com/

Of course we will always be here to help as well. .
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