03-12-2009, 20:41
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#1
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cf.member
Join Date: Dec 2009
Posts: 2
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no respect for customers
virigin media has no respect for there customers due to bad technicians who cant be bothered to turn up and fix your line after you lost money waiting in for them they would charge u a tenner if u wasnt in to let them in
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03-12-2009, 23:12
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#2
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cf.mega poster
Join Date: Aug 2004
Location: Northants
Age: 68
Services: Sky+. / VM XL BB and Be Pro. / BT Phoneline.
Posts: 3,713
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Re: no respect for customers
Quote:
Originally Posted by mantis69
virigin media has no respect for there customers due to bad technicians who cant be bothered to turn up and fix your line after you lost money waiting in for them they would charge u a tenner if u wasnt in to let them in
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So you noticed too.
Sorry couldn't resist............. 
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05-12-2009, 11:14
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#3
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cf.addict
Join Date: Feb 2009
Location: Bristol
Services: Tivo 1TB
Phone XL,
BB 30Mb
Posts: 138
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Re: no respect for customers
He turned up for me and fixed my problem.
__________________
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05-12-2009, 18:47
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#4
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cf.mega poster
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: no respect for customers
Quote:
Originally Posted by mantis69
virigin media has no respect for there customers due to bad technicians who cant be bothered to turn up and fix your line after you lost money waiting in for them they would charge u a tenner if u wasnt in to let them in
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Bit of a sweeping statement
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05-12-2009, 19:18
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Mansfield, Notts
Age: 32
Services: Virgin Media Telephone and 60Mb broadband, Sky HD
Posts: 1,938
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Re: no respect for customers
Looks like mantis69 registered on CF, started this thread then hasn't bothered to returned since. Their last visit date and time is just after they made their post/started this thread.
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05-12-2009, 19:33
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#6
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cf.mega poster
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: no respect for customers
Quote:
Originally Posted by Jon T
Looks like mantis69 registered on CF, started this thread then hasn't bothered to returned since. Their last visit date and time is just after they made their post/started this thread.
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a drive-by
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29-12-2009, 21:35
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#7
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Inactive
Join Date: Jul 2008
Services: XL, M BB, M Phone
Posts: 9
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Re: no respect for customers
VM are starting to annoy me slightly. Firstly about 4 weeks ago they didn't bother their ass turning up to repair the cable they tore through (leaving my phoneline unusable) when they installed my neighbours cable. They were "too busy" and thus had me taking annual leave to sit around the house all day waiting for the technician! After I called they informed that they didn't even require access to the bloody house!
My ultimate rant though comes from an incident about 20 minutes ago. My parent's have a problem with their phone line so I called CS on their behalf to check the line and have it repaired. I got an obnoxious wee turd on the other end of the phone who was to say the least aggressive, unhelpful and the type of person you wouldn't grow tired of banjo-ing if you were to ever meet them in person. He refused to check the line, asked me to repeat what he was saying, didn't give me his name after asking at least 10 times, refused to transfer me to someone else to deal with my problem and abruptly hung up!
When I called back the lady was more than accommodating and was very sincere in her apology on behalf of the company (and the wee **** i spoke to previously). It's a shame that a lot of people in CS get a bad name but the company have to get rid of the small minority of rats if they want to keep their (so so) good name.
Rant over lol
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29-12-2009, 21:36
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#8
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cf.mega poster
Join Date: Feb 2008
Location: Swindon
Services: 50MB BB
V+ XL
V XL
Phone line.
Posts: 2,987
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Re: no respect for customers
Quote:
Originally Posted by Jon T
Looks like mantis69 registered on CF, started this thread then hasn't bothered to returned since. Their last visit date and time is just after they made their post/started this thread.
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Here go. Ready, to keep our tounges behind our teath!!!
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05-01-2010, 12:15
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#9
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cf.geek
Join Date: Jul 2008
Location: West Midlands
Services: V+
TV:XL
Broadband:XL
Telco:XL
Posts: 794
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Re: no respect for customers
Quote:
Originally Posted by nirvana_scotland
When I called back the lady was more than accommodating and was very sincere in her apology on behalf of the company (and the wee **** i spoke to previously). It's a shame that a lot of people in CS get a bad name but the company have to get rid of the small minority of rats if they want to keep their (so so) good name.
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Agreed, VM do honestly have some of the best Customer Services agents in the country, however, by making the in-house staff redundant and retaining/increasing their outsourced customer services (both in scotland and outside the uk) they really are shooting themselves in the foot!
I know which outsource team you reached the first time round, and sorry to say, they're not very good.
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