Virgin Media Equipment has Been Compromised

[Toto]

Originally Posted by Adam B

Virgin have just put yet another AIT retention into BT Wholesale for August.

And yes, Virgin are still billing the customers for the calls.

This is mass fraud.

Hi Adam, can you explain to us why Virgin are still billing their customers for your service when you state in post #41 that they have barred over a 100 of your premium numbers?

[Adam B]

They have barred them now, they never used to be barred. Every month the submit an AIT retention claim they then barr access to those numbers.

The thing is I dont believe there is any hacking. Virgin are doing this to get out of paying us but then bill the customers. Massive profits for Virgin.

[Toto]

Originally Posted by Adam B

They have barred them now, they never used to be barred. Every month the submit an AIT retention claim they then barr access to those numbers.

The thing is I dont believe there is any hacking. Virgin are doing this to get out of paying us but then bill the customers. Massive profits for Virgin.

So from this point on, or when you noticed your numbers were barred, there will be no further charges to VM customers?

[Adam B]

I dont know, Virgin will probably still bill customers.

[Toto]

Originally Posted by Adam B

I dont know, Virgin will probably still bill customers.

I doubt that.

So, what services are VM customers being denied since they started blocking your numbers?

[Russ]

I don't think it matters what sort of service Adam is providing. VM have stated their position so repeating the same points here over and over won't do any good. If someone feels they have a legal case then let them have their day in court.

[Adam B]

I think 1000s of customers should have their day in court for being charged calls that Virgin state are being made via compromised equipment.

Of course I say again I dont believe any equipment has been compromised but Virgin keep making that statement month in month out to get out of paying their bills.

If and I say IF Virgin Media equipment was being compromised then each and every one of you Virgin customers needs to question your bill. Also as I say again If Virgin Media equipment is being compromised then why are customers still being billed for calls? I repeat I have been billed for calls that Virgin are claiming are a result of compromised equipment so here we go again, Virgin are collecting revenue from THOUSANDS of customers while making statement about THOSE VERY CALLS to the industry stating that they are calls made via compromised equipment. Its all a big scam.

An update, Ive managed to get an AIT retention by Virgin for June reversed. Virgin couldnt substaintiate their claims. Of course they couldnt.

Virgin are scamming the industry or the end user or both.

I have detailed information from the networks of all the calls made to my numbers. Im going to call all the customers and see if they paid the phone bill and ask them if they made the calls.

[BenMcr]

Originally Posted by Adam B

I have detailed information from the networks of all the calls made to my numbers. Im going to call all the customers and see if they paid the phone bill and ask them if they made the calls.

I'm not a lawyer but I'm pretty sure that would break the Data Protection Act

[Toto]

Sorry, there are some elements of this discussion that are not ringing true here, but I'll not bring myself into a protracted argument and leave it at that.

[Adam B]

This is all true

[Barry Issell]

Adam, DO NOT CALL THE CUSTOMERS.

Are you looking at an EFO.? (will understand if you don't answer either way).

For the people who are wondering what an EFO is. It is an internal VM 'Extended Format Output' datafield that details Switch Code, Start Date of call, Start Time of Call, End Date of Call, End Time, Duration (in seconds !!), Originating Number, Terminating Number, Answer Detect (Y/N), Valid Staus, Valid Code, Billing Number, Divert Detect, Sequence Number, Input Filename and CDR Type.

If you are privy to this information (and not many outside VM are) then it should in theory be an open and shut 'no argument' case.
Certainly in our case (and possibly many many others) this is not the case at all.

VM just don't pay - stating 'AIT'.

Yes Adam, it would appear we are lookning at wholesale fraud here on the part of VM.

[LondonRoad]

Die you know Barry Issell is an anagram of Barr sly lies.?

[Hugh]

Re Barry, forum members may find this of interest.

Saynoto0870.com thread

[joglynne]

Originally Posted by foreverwar

Re Barry, forum members may find this of interest.

Saynoto0870.com thread

Thanks for the link foreverwar. That thread provides a very interesting read.

[bonzoe]

The simple solution is for all these money grabbing "services" to be banned!!