Dear Trevor Elliott ( MD CUSTOMER SERVICE )

[arcamalpha2004]

Originally Posted by BenMcr

Standard industry practice.



Which would come to a total of £90

(7 x 12) + 8% interest (which is the figure the courts use) = £90.72

Plus you will have to await the outcome of the CISAS investigation as per the court rules



The website to make a small claim is here http://www.hmcourts-service.gov.uk/o...mcol/index.htm The Fee is £25 for anything below £300

ben I am well aware of the procedure having previously taken someone through the small claims court.i am also aware of the amount vm have IMO frauded me out of but best to leave it at that for now,until the mediator looks at the matter.

[Hating_waiting]

I had my Virgin Media services installed a year ago. Broadband, television and phone line.
At the begining of February 2008, some builders cut through the cable that feeds my house causing me to lose all my services.
I informed Virgin Media of this the day it happened but as yet I am still waiting for my services to be reconnected. I have been without services now for over NINE WEEKS!!
I have so far called customer services 24 times. No one can tell me when the problem will be fixed as they say it is a construction issue, however, they have still sent me 6 install technicians that are powerless to help me as my services are installed already.
I have been given 5 different dates for when customer services 'think' it 'may' be fixed but so far it has not happened.
In the mean time I have been sent threatening bills, made up mostly of ADVANCE charges!
I have spent so much time, and money (mobile phone credit) trying to get some sort of answer and explination from these people. I have now started emailing them aswell. I sent my first email on the 30th March, and, despite being sent a reply saying they will look into my complaint and get back to me within 48 hours I have heard nothing. I have just sent my second email today, 5th April. So we will see what happens next!

Hate to Wait? Ha thats a laugh!

[BenMcr]

Not to be rude, but how does that post related to the rest of the topic?

[arcamalpha2004]

Originally Posted by BenMcr

Not to be rude, but how does that post related to the rest of the topic?

Quite right Ben it could have been posted elsewhere but shows the frustration that people experience when dealing with the company that you work for Ben.

Why send install tecnicians for christs sake ben? they may aswell send beardy in, maybe then he will see the mess this company is in.

This company is still NTL in my books, what was needed was a clean sweep throughout the comapny when the vm brand came in.

" Hate to wait " I can see where the OP of that thread is coming from

[BenMcr]

Not saying what happened with that is right, but I am not discussing it unless it gets split into a seperate thread.

Not being accused of going Off Topic again