Waiting period for porting number from BT to Virgin....

dmarook · 30-01-2008, 23:31

Hello all,

I recently moved house and have now subscribed to VM BB and Phone package. I have been so far and still am a BT customer as well. I called up VM customer service to port my BT no. to Virgin a few weeks back so that I can stop the BT service. He took my details including my old address and said it may take a few weeks.

Any one have any idea what the current waiting period is? Thanks in advance.

Quam256 · 31-01-2008, 06:39

Number port around 7 to 10 days.

dmarook · 31-01-2008, 09:15

Hmmm. It's definitely been more than ten days. I'll try calling them back. Thanks for the reply.

BenMcr · 01-02-2008, 00:00

Quote:

Originally Posted by dmarook

Hello all,

I recently moved house and have now subscribed to VM BB and Phone package. I have been so far and still am a BT customer as well. I called up VM customer service to port my BT no. to Virgin a few weeks back so that I can stop the BT service. He took my details including my old address and said it may take a few weeks.

Any one have any idea what the current waiting period is? Thanks in advance.

At any point when a number port is arranged it should either happen the day the services are installed, or you should have a confirmed date after install.

At no point should you not know when it will happen

The usual port period is 7-10 days, however it all depends on avaliable points for porting. This is based on everything being done right first time. If not, it can take up to a month. Either way you should know

dmarook · 01-02-2008, 21:53

Oh boy, this is getting a bit messy. Spoke to one Cust Serve chap who said that there was no evidence that I had requested a number port. So then he tried to do it and came back and said that my number can't be ported. Odd thing is it actually is originally a NTL number which I had ported to BT a few years back. The guy said that he was going to try something else and was going to email some other department and will get back to me in a couple of days. This is starting to look like a farce. If I don't hear anything by Monday, I am pulling the plug on my virgin phone.

BenMcr · 02-02-2008, 00:01

That would be what is called a 'Return to Donor'. They are slightly more complicated, but they can be done

colin-bennett · 02-02-2008, 06:46

Quote:

Originally Posted by BenMcr

That would be what is called a 'Return to Donor'. They are slightly more complicated, but they can be done

Most cust care staff do not have training in RTD which is perhaps why you having this problem. However some do..
Next time you call do ask if rep has training in RTD and if not can they pass you thru to some one who has.
Once your order is placed you will be given a date for porting the number.
Let us know how you get on.

**Kymmy** · 03-02-2008, 10:40

But you said tha you recently moved house...... Have you moved out of the area for that number?? Even a few streets away could mean connection to a different subset of the same dailing code.

My mother in law recently moved from just outside Luton to Inner Luton, although the numbers all start 01582 she was told by BT that they couldn't transfer the number. Irrelavant in the end as BT wanted £120+ for the install and VM wanted £20 so guess who now has the contract

dmarook · 03-02-2008, 20:01

Well, BT has promptly provided me with the same number and looking at my new BT account No. I seem to be still under the same exchange. So, I think it should not be a issue for Virgin provided I am lucky enough to get through to someone who knows what he/she is doing. I will try talking to them in the next couple of days.

colin-bennett · 03-02-2008, 21:45

Quote:

Originally Posted by dmarook

Well, BT has promptly provided me with the same number and looking at my new BT account No. I seem to be still under the same exchange. So, I think it should not be a issue for Virgin provided I am lucky enough to get through to someone who knows what he/she is doing. I will try talking to them in the next couple of days.

As I said let us know how you get on as their are people who use this forum who may be able to help.

dmarook · 04-02-2008, 18:37

Quote:

Originally Posted by colin-bennett

As I said let us know how you get on as their are people who use this forum who may be able to help.

Thanks. I'll keep you guys posted.

dmarook · 05-02-2008, 12:16

Had some better luck today. Spoke to Cust Surv and now I have a date for the port. It should happen on the 26th of this month which is a bit longer than what I was expecting but as long as it happens on that day I'll be happy.

Let's wait and see.....

colin-bennett · 05-02-2008, 19:40

Quote:

Originally Posted by dmarook

Had some better luck today. Spoke to Cust Surv and now I have a date for the port. It should happen on the 26th of this month which is a bit longer than what I was expecting but as long as it happens on that day I'll be happy.

Let's wait and see.....

So you were told a time slot for the engineer to call. ???

dmarook · 06-02-2008, 11:54

Quote:

Originally Posted by colin-bennett

So you were told a time slot for the engineer to call. ???

Not really. Just the date. I have both BT and Virgin phone active at my house now. The lady I spoke to said that I do not need to let BT know. They will do everything and my BT line would stop working as soon at the numbet is transferred to Virgin on that day. Why would an engineer need to come to my house? I thought it's all done at the exchange.

BenMcr · 06-02-2008, 23:51

It is.