Waiting period for porting number from BT to Virgin....

[colin-bennett]

Originally Posted by dmarook

Not really. Just the date. I have both BT and Virgin phone active at my house now. The lady I spoke to said that I do not need to let BT know. They will do everything and my BT line would stop working as soon at the numbet is transferred to Virgin on that day. Why would an engineer need to come to my house? I thought it's all done at the exchange.

It has been some time since I did an active active port and I do know the process has changed several times..
However I still have friends in cust care and I will check this for you,
The changes req to return a number or bring accross a BT number involve much more than changes to 1 exchange..
Much of this is done by facilities / ports departments. However a tech is still required at the cab unless this has changed recently and we no longer book techs for the first part of the port process.
Perhaps BenMcr is more up to date with active / active ports than myself.

[Quam256]

The way it used to be was a tech would get sent out to make sure the virgin line was on at a the house and the number was correct.Then the technichian would phone through and get the number ported.You should be ok as long as they dont make any changes on the system .

[dmarook]

Originally Posted by Quam256

The way it used to be was a tech would get sent out to make sure the virgin line was on at a the house and the number was correct.Then the technichian would phone through and get the number ported.You should be ok as long as they dont make any changes on the system .

I hope so. Will have to wait and see what happens.

[BenMcr]

Originally Posted by colin-bennett

It has been some time since I did an active active port and I do know the process has changed several times..
However I still have friends in cust care and I will check this for you,
The changes req to return a number or bring accross a BT number involve much more than changes to 1 exchange..
Much of this is done by facilities / ports departments. However a tech is still required at the cab unless this has changed recently and we no longer book techs for the first part of the port process.
Perhaps BenMcr is more up to date with active / active ports than myself.

Transferring a number from a active BT line to an active Virgin line takes 2 orders. One to order the transfer. One to disconnect the Virgin number. Nothing too complicated

If the number with BT was originally a ntl/telewest/virgin number, things get slightly more complicated after install, but still shouldn't take more than 10 days

Originally Posted by Quam256

The way it used to be was a tech would get sent out to make sure the virgin line was on at a the house and the number was correct.Then the technichian would phone through and get the number ported.You should be ok as long as they dont make any changes on the system .

The only time a tech is involved with a number port is if it is done as part of the install.

If there is already an active Virgin line with a temporary number and a dial tone, no tech is required

As it is ICOMS (the billing system) will get it right 100% of the time as long as person booking the port on gets it right (and the other line remains active until the port has been confirmed)

[VM2B]

Can I ask guys, we have had a RTD done and tech is meant to come out and transfer the BT number (which was a telewest number) back to Virgin.

Apparently this will happen smoothly, and on the day, is that right? Virgin said this will happen this week, whereas BT say virgin say it will be done at the end of the month which is when they will end the contract...?

[BenMcr]

Originally Posted by VM2B

Can I ask guys, we have had a RTD done and tech is meant to come out and transfer the BT number (which was a telewest number) back to Virgin.

Apparently this will happen smoothly, and on the day, is that right? Virgin said this will happen this week, whereas BT say virgin say it will be done at the end of the month which is when they will end the contract...?

The tech will only visit if a physical install is being done. If it just a number change it is being done remotely.

The change will happen the day Virgin say it will. The BT date is usually around 10-14 days later of the actual port itself, which is their notice period

[dmarook]

It seem to have gone through smoothly. Returned from work and called my BT number and my Virgin set started ringing.

Big thanks to everyone who posted on this thread.