Caller Display not available?

[Guy T]

Hi DF

Do you know if its a continuous upgrade program? - there doesn't appear to be many switches left so it's hard to see it taking until the end of the year - have any been upgraded recently ?

Thx

[Digital Fanatic]

Originally Posted by Guy T

Hi DF

Do you know if its a continuous upgrade program? - there doesn't appear to be many switches left so it's hard to see it taking until the end of the year - have any been upgraded recently ?

Thx

All we have been told is that all switch upgrades will be complete before the end of the year, possibly earlier. it's all part of a roll-out to get service unification in all areas... it's just been completed for the tv side with NGTV.

[HD462]

Originally Posted by mersey70

I know a retired BT Engineer and he said they introduced CLI to the public late in 1994 but only on their digital exchanges and that all exchanges were digital by 1998.

I would say it's even longer than that. We switched to Virgin/NTL (originally Comcast) in 1995 as soon as cable became available here. One of the things I checked they did the same as BT which we were leaving, was having Caller Display, they confirmed they did, and we've had it since day 1.

We'd previously had it on BT for I would guess at least 4 yrs, we had a seperate box with it's own display which plugged into the phone socket, and the phone plugged into the box, as the phone didn't have Caller Display built in back then. The box was £20 to buy from Argos back then.

Nowadays, we just have a phone that's capable of Caller Display, and it shows up on the phone, the same as it does on your mobile phone.

I still can't believe it's taking them so long to roll out a feature that's been around for nigh on 20 years.

[pip_k]

Still not available in Norwich, try again in 4 weeks

[Felim_Doyle]

Originally Posted by Digital Fanatic

... they are completing the rollout of Caller Display in the remaining ExNTL blackspots (Telewest already was fully rolled out for years).

Please note that this post was originally prepared as a PM to DF and may contain questions already answered earlier in the thread.

DF, I can't tell you the number of times that I have been told that Caller Display was 'Coming Soon' or, worse still, that I already had it. Even late last year or earlier this year a CS rep. told me that my area now had the facility having put me on hold to check first! I have since verified that this is NOT the case.

At one stage, back in the C&W and NTL days I was paying for the service as part of a feature bundle (Call Waiting, 3-Way Calling etc.) but never got it to work. At that time the excuse was that not all Caller Id. telephones were compatible with the, IIRC, Nortel exchanges (or do I mean Nynex?).

I would be obliged if you could give me some insight into the likely delivery time-scale of this, IMO, essential service to Aylesbury.

[Digital Fanatic]

Originally Posted by Felim_Doyle

Please note that this post was originally prepared as a PM to DF and may contain questions already answered earlier in the thread.

DF, I can't tell you the number of times that I have been told that Caller Display was 'Coming Soon' or, worse still, that I already had it. Even late last year or earlier this year a CS rep. told me that my area now had the facility having put me on hold to check first! I have since verified that this is NOT the case.

At one stage, back in the C&W and NTL days I was paying for the service as part of a feature bundle (Call Waiting, 3-Way Calling etc.) but never got it to work. At that time the excuse was that not all Caller Id. telephones were compatible with the, IIRC, Nortel exchanges (or do I mean Nynex?).

I would be obliged if you could give me some insight into the likely delivery time-scale of this, IMO, essential service to Aylesbury.

I think in the past some porkie pies were being told by customer services on NTL!

There is a rollout happening right now to upgrade the last EX-NTL areas to caller display. Due for completion before the end of 2010, possibly earlier.

There has been some confusion for Customer Care & Faults after a new area has been upgraded and then this information wasn't updated on the internal services screen/call feature tool.

This has now been corrected and any future upgrades will be notified as soon as completed.

As you can see from this thread, some have been upgraded this year already, but I am not privvy to the rollout plan and areas being done next.

[nigelmclelland]

Originally Posted by Digital Fanatic

All we have been told is that all switch upgrades will be complete before the end of the year, possibly earlier. it's all part of a roll-out to get service unification in all areas... it's just been completed for the tv side with NGTV.

Hi Digital Fanatic,

What other upgrades may I ask are in store under the service unification plan?

[Digital Fanatic]

Originally Posted by nigelmclelland

Hi Digital Fanatic,

What other upgrades may I ask are in store under the service unification plan?

The next one is TIVO and EPG changes

[Guy T]

Still not available in Derby (DB1)

[tonyheath]

Can anyone advise is it available in stoke on trent ST2?

[nigelmclelland]

Originally Posted by Digital Fanatic

The next one is TIVO and EPG changes

Digital fanatic,

How many Virginmedia telephone switches cover the wirral area in total? Is it just switch "WL1" (CLI enabled) covering the whole of the wirral?

[scaseman]

I am a new customer in Gloucester. I dialed 150 asked for caller display to be enabled and voicemail disabled because my phone has its own answer machine. I was told it would take 24 hours. 24 hours later everything that I had asked for had been done.

[weesteev]

Originally Posted by scaseman

I am a new customer in Gloucester. I dialed 150 asked for caller display to be enabled and voicemail disabled because my phone has its own answer machine. I was told it would take 24 hours. 24 hours later everything that I had asked for had been done.

As far as im aware, all ex-Telewest areas had caller ID so this would be correct. Missing Caller ID areas were primarily ex-NTL areas.

[Digital Fanatic]

Originally Posted by nigelmclelland

Digital fanatic,

How many Virginmedia telephone switches cover the wirral area in total? Is it just switch "WL1" (CLI enabled) covering the whole of the wirral?

I think it's just the one off the top of my head, WL1.. I'll have a look when in work next.

---------- Post added at 16:26 ---------- Previous post was at 16:25 ----------

Originally Posted by weesteev

As far as im aware, all ex-Telewest areas had caller ID so this would be correct. Missing Caller ID areas were primarily ex-NTL areas.

yeah, ex-Telewest.. always had it.

[weesteev]

The Wirral only has 1 telco switch, WL1.