You are here: Home | Forum | No phone service for 2 days - Derby City area (ex NTL)
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
No phone service for 2 days - Derby City area (ex NTL)
Just rang customer services (when I found the number that actually worked) and there's a recorded message saying it's a DE21-wide area and that their men are looking into it - but I've had no phone service for 2 days now and was wondering if anyone on here had any insight into what was going on - and didn't really fancy my chances of holding and getting any extra enlightenment from whoever actually answered the call.
(Glad they got rid of over the top Geordie bloke from when you called up NTL tho)
Re: No phone service for 2 days - Derby City area (ex NTL)
Well still no phone service so rang them up - got some idiot in India expecting me to be able to take a day off at a drop of a hat to get an engineer out (and they rarely show when appointments have been booked as a general rule). Was very unhelpful when I explained that I'm unable to take time off work and basically I'm going to have no phone for well over a week. Kept me on hold for ages and ages too - even knowing I was calling from a mobile phone. Refused to transfer my call to the UK, told me basically I could keep redialling and hope I got someone in the UK whenever I got through.
Very very angry - this company has me pretty much captive because of no BT line and it being rented so I can't get a Sky dish in and they continue to balls it up so completely spectacularly EVERY SINGLE TIME I HAVE THE MISFORTUNE TO CALL THEM UP.
My broadband works when it feels like it, we have weeks of the TV channel guide not working, last time I called them out the engineer was so rude it was unbelievable and it took 4 appointments and 6 engineers sat in my front room at one point to fix the problem after 2 weeks off service, and the idiots in the India call centres are unhelpful morons.
Sorry - excuse the rant, this is the general level of irritation I feel every time I have the misfortune to call NTL/Telewest/Virgin/Whateverthey'recallingthemselvesthisweek (as far as I'm concerned a turd by any other name is still a great big steaming pile of poo).
Services: Dad pays, I use!
V.I.Package.
20Mbit.
255 Modem.
Samsung S.T.B.
V+ PVR.
Posts: 83
Re: No phone service for 2 days - Derby City area (ex NTL)
I live in Derby, Borrowash.
Postcode DE72 3HG - no problmes with any services ever in fact.
__________________
Studying the Cisco CCNA along with some A-levels.
If I post and miss a word (or sentence) out rather stupidly its due to my dyslexia
Join CF
You are here: 
Re: No phone service for 2 days - Derby City area (ex NTL)
Re: No phone service for 2 days - Derby City area (ex NTL)
) out rather stupidly its due to my dyslexia
