Oh dear someone's in trouble

Paul H · 28-03-2007, 12:00

Official notification in the post from Virgin Media about the new price changes.

Quote:

If you have a phone package, any calls made outside your call plan will be rounded up to the next minute , but at just 3p a minute, they're still great value

So you can call all the premium rate and mobile numbers for just 3p a minute
from the 1st May 2007. There's no small print to say otherwise.

punky · 28-03-2007, 12:07

I don't think that excuse will cut any ice with CS when you complain

If its 90p a min, then it will be rounded up to another 90p

**Chris** · 28-03-2007, 12:09

In an age of per-second billing, this is a retrograde, money-grabbing step by VM, coining in pennies here and there in the hope the customers won't notice.

Paul H · 28-03-2007, 12:14

Quote:

Originally Posted by Gavin

I don't think that excuse will cut any ice with CS when you complain

If its 90p a min, then it will be rounded up to another 90p

But it says on the leaflet that the prices are changing. there isn't no 90p a minute. they're all 3p a minute.
The managing director wouldn't say so if it wasn't true

Where's the rolling head icon?

punky · 28-03-2007, 12:52

Yeah, OK, if you say so, 3p a min applies to 09 numbers then...

Best of luck arguing your case with CS with "Well, Sir Richard said so..."

**Kevin T** · 28-03-2007, 13:10

Aren't the price plans restricted to numbers beginning 01 & 02?

danielf · 28-03-2007, 13:18

Quote:

Originally Posted by Cobbydaler

Aren't the price plans restricted to numbers beginning 01 & 02?

But it mentions 'any calls made outside your call plan'.

Paul H · 28-03-2007, 13:19

Quote:

Originally Posted by Gavin

Yeah, OK, if you say so, 3p a min applies to 09 numbers then..."

Does it?

Quote:

Best of luck arguing your case with CS with "Well, Sir Richard said so..."

Now I didn't say that, did I

Is he a 'Managing Director' anyway?

punky · 28-03-2007, 13:24

Quote:

Originally Posted by Paul H

Does it?

According to you...

Quote:

So you can call all the premium rate and mobile numbers for just 3p a minute

Quote:

Now I didn't say that, did I

Is he a 'Managing Director' anyway?

That's who everyone thinks runs Virgin Media. They have their own non-Branson CEO, although Branson is the chairman of the Virgin Group.

Paul H · 28-03-2007, 14:40

It's what the letter implies. It's very misleading.

---------- Post added at 14:40 ---------- Previous post was at 13:28 ----------

Quote:

Originally Posted by danielf

But it mentions 'any calls made outside your call plan'.

Yep, so that'll be Premium rate and mobile numbers as they're not included in the plan, so you'll be dialling them outside the plan.
This is what the letter is trying to say, it can't be any clearer than "there is a Â£5 charge if you don't pay by direct debit"

danielf · 28-03-2007, 14:53

Quote:

Originally Posted by Paul H

Yep, so that'll be Premium rate and mobile numbers as they're not included in the plan, so you'll be dialling them outside the plan.
This is what the letter is trying to say, it can't be any clearer than "there is a Â£5 charge if you don't pay by direct debit"

I don't think that is what they are trying to say, but I agree it could be interpreted that way. But, as others have said, I think you will have a very hard time arguing the case with CS.

Paul H · 28-03-2007, 15:00

Quote:

Originally Posted by danielf

I don't think that is what they are trying to say, but I agree it could be interpreted that way. But, as others have said, I think you will have a very hard time arguing the case with CS.

The thing about Virgin being a communications company, they're not very good at communicating.
They're not very good at wording stuff very well either. many times they have been unclear with the meaning of things, and they have to be changed so that they are not misleading to customers. The one about the Â£25 charge to upgrade the modem being one of the latest ones.
Everyone thought it was a cheek to charge a customer a charge for a modem that is owned by them. then all of a sudden it was announced that it's badly worded guys. it's only if an engineer has to be sent out, otherwise we'll post you one free of charge.
That has still not been corrected on the website. It's misleading you said so yourself. so why not change it?
They managed to change the one about the phone charges changing, from 'the nearest minute' to 'the next minute' but not this confusion about the Â£25 charge.

It seems that they go out of their way to publish misleading information all the time. Otherwise there wouldn't be so much confusion all the time.

waynetaylor1982 · 31-03-2007, 19:32

Quote:

Originally Posted by Paul H

Official notification in the post from Virgin Media about the new price changes.

So you can call all the premium rate and mobile numbers for just 3p a minute
from the 1st May 2007. There's no small print to say otherwise.

PRS Calls will not be 3p, will they are outside your plan, the price for these calls are clearly stated prior to ringing them i.e. phoning competitions, you wouldn't get any joy, try it if you dare.

PaulH225 · 02-04-2007, 08:45

Quote:

Originally Posted by waynetaylor1982

PRS Calls will not be 3p, will they are outside your plan, the price for these calls are clearly stated prior to ringing them i.e. phoning competitions, you wouldn't get any joy, try it if you dare.

They're clearly stated prior to ringing them that they are charged at x pence per minute "from a BT landline" and that calls from other networks and mobiles may vary.

Paul

Paul H · 02-04-2007, 10:44

Quote:

Originally Posted by waynetaylor1982

PRS Calls will not be 3p, will they are outside your plan, the price for these calls are clearly stated prior to ringing them i.e. phoning competitions, you wouldn't get any joy, try it if you dare.

So is the letter sent out to everyone meant to be misleading?
If I read it like that, he and she reads it like that, they read it like that. Then that is how it's meant to be read. It's meant to be misleading.