new ntl broadband customer - will not let me register
hello, i had broadband installed on friday and I've not been able to register at all since then. I've made countless calls to customer service & tech support (uk&india) but i've just been fobbed off over and over again.
Using the installation disc (or the autoreg method) i receive my username etc but when I ok T&C's I always get a error message (home winXP)
I've been told a) i've no payment details setup b) theres a problem with ntl servers c) there is no problem anywhere d) to keep trying.
I've left my phone number a number of times but I've never had a call back.
I sent a long email on Sunday and have had no response.
I really dont know where to turn with this. Customer services say they cannot see notes regarding many of my calls which doesnt help & various people in technical keep telling me to try again in 12/24 hours (which I keep doing).
if it helps I've been given a stand alone modem (but i also have digital tv/phone etc)
i hope someone can give me some advice because I am completely in limbo with this one.