[mick094m]

Thanks for saving me the problem of explaining the obvious, I bet there are many out there who never ever check any statements, and it was only because I am on a tight budget being a BT Pensioner and not being in the fortunate position of having a large monthly balance to call upon that is how this came to light so soon. I bet there are loads of others that this has happened to without them noticing it, unless they check every statement from Telewest against bank statements.That was my main reason for posting the thread as a Warning, so that others are made aware of the fact that these "mistakes" are made it and takes a long time to get it sorted out with Telewest, I am still trying to sort it out and this happened in February.

Finally if you do get into this situation............forget using CISAS ( thats another story ) they are useless , they did not even notice that when Telewest sent in thier defence to them over my complaint that it was nothing about my complaint but another persons details was sent plus a copy to me ,I mean do they know anything about ths Data Protection Act surely that is an offence that CISAS shoulsd have jumped on them for doing that instead sent some sort of lame apology to me saying it was a mistake from Telewests end, I am thinking of forwarding all that to the Data Protection People to see what they think. My advice if you have aproblem with Telewest go straight to a Solicitor , that's what I should have done instead of following the complaints procedure they use it as a delaying tactic and get away with it.