Nobody turned up!!
Ordered £9.99 broadband over a week ago via the website....was impressed that it showed me which days were available for an engineer to come and fit....chose Friday PM for fitting...girlfriend took day off work....come 4.30pm nobody arrived...I call NTL and am told in a 'matter fact way'..."Oh sorry we have been having problems with that sir...I'll book you in for another day."....I say's " well I think that's pretty bad service why didn't someone call me on either of the 2 numbers I left on the website or email me?....he says...."well I don't think it's a poor service...shall I book you in again?"....I say's... "I'll talk to a supervisor"....gave number and was told one would call back shortly as they were busy (not suprised)....as you can guess nobody has called me back....all I can say is what a bad way to treat your customers....I did arrange another date with 'Mr Helpful' before I hung up but have since been considering canceling and dropping NTL and going back to SKY and BT...at least I'm not tied to one Broadband provider that way....an explanation and phone call would have been a simple way not to have upset me....so to anybody thinking of taking up NTL broadband then don't do it via the internet....speak to somebody and book it!
A miffed NTL customer!
Divil
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