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ThePinkRat · 28-07-2005, 21:43

I did this a couple of weeks ago. The worst bit was waiting 6 weeks for the appointment with an engineer armed with a Samsung.

After that I just needed the original userid/password for the provisioning page and had to reboot all equipment. So pretty smooth really.

Later I noticed I'd lost a subscription TV channel in the STB switchover, so had to phone Customer Services to get it turned on.

I have to say my two calls to CS were a revelation: quickly answered by polite, chatty people and knowledgeable too. What a difference from past experiences. From my experience, I think NTL are getting their act together from the CS point of view. Engineers are a different matter: you can see the cuts are biting.

28-07-2005, 21:43	#6
ThePinkRat cf.member Join Date: Jun 2003 Location: NE London Posts: 35	Re: Getting 2mb broadband installed I did this a couple of weeks ago. The worst bit was waiting 6 weeks for the appointment with an engineer armed with a Samsung. After that I just needed the original userid/password for the provisioning page and had to reboot all equipment. So pretty smooth really. Later I noticed I'd lost a subscription TV channel in the STB switchover, so had to phone Customer Services to get it turned on. I have to say my two calls to CS were a revelation: quickly answered by polite, chatty people and knowledgeable too. What a difference from past experiences. From my experience, I think NTL are getting their act together from the CS point of view. Engineers are a different matter: you can see the cuts are biting.