Re: 2MB BB but 1MB speed
Exactly the same happened to me. Ordered 2MB about 2 weeks ago and they put me on 1MB instead.
Sounds like you had an easier time trying to sort it out though, my 'problem' was passed to and from different departments over 3-4 days, with a call to the india centre eventually sorting it.
What makes me mad is that a normal CS bod was able to resolve the problem straight away, whilst several others at the same level said they couldnt do anything about it :/